Casino Reservations Agent Fulltime Dayshift

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

employee recognition programs

Job Description

The candidate will join a distinguished hospitality company well known for its high standards of service and guest satisfaction. This esteemed establishment operates in the hotel and casino industry, providing a comprehensive array of accommodations, dining options, and entertainment events with a focus on excellence and customer engagement. The company is committed to creating memorable guest experiences through its wide variety of room types, luxurious amenities, and a dynamic event schedule. Employees are empowered to deliver superior service in a fast-paced environment that values teamwork, professionalism, and attention to detail.

This role specifically focuses on managing reservations with... Show More

Job Requirements

minimum 21 years of age
high school diploma or equivalent
minimum typing speed of 35 WPM required
proficient in the use of Agilisys LMS PMS and telephone systems preferred
employee gaming registration required
ability to walk, stand, or sit for extended periods of time
ability to lift and move product up to 50 lbs
fine finger manipulation
willingness to work in environments with smoke and variable temperature, lighting, and noise levels
willingness to perform work indoors and outdoors during special events
effective communication skills in English both verbally and in written form

Job Qualifications

high school diploma or equivalent
effective communication skills in verbal and written English
previous experience in a high-volume call center in a casino or hotel environment preferred
proficiency in typing with a minimum speed of 35 WPM
familiarity with Agilisys LMS PMS and telephone systems preferred
ability to act independently while reading and using written and computer-generated materials
strong interpersonal skills to provide clear direction, instruction, and guidance to guests
capability to handle difficult customer interactions with professionalism
knowledge of company policies, procedures, and regulatory requirements

Job Duties

keep informed of all room types, packages, and rates
describe rooms, venues and amenities in a manner that will upsell the hotel
keep informed of all hotel room, restaurant, and event information, package prices, and offer information in a manner that will result in a sale
offer alternative choices for rooms and dining to all callers where the initial request cannot be achieved
check availability and offer details for all requested dates through the computer to ensure current and accurate status
read casino offer information and book reservations or complimentary offers based on player eligibility
keep up on all functions and special events pertaining to the Nugget
follow through on all changes pertaining to guest reservations and requests
cooperate and coordinate with all related departments to provide the best possible service
provide superior service to all guests and have the resiliency to deal with the difficult customer
use all the above to provide answers to inquiries received electronically
complete department administrative tasks as assigned
keep proper records of reservations booked
address guest complaints and concerns in a timely and professional manner
establish and maintain effective channels of communication with all levels of the team and guests
recognize team members who are going above and beyond as appropriate
knowledge of and consistently follow policies and procedures as well as appropriate local, state, and federal regulations
perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
immediately report unsafe conditions, team member or guest incidents to security, management, and the safety manager
maintain a positive and professional image when performing duties or representing the property and encourage others to do the same
regular predictable attendance is required
other duties and responsibilities as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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