Job Overview
Compensation
Salary
Range $53,800.00 - $85,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
Life insurance
Job Description
Osage Casinos in Tulsa, OK, part of the Osage Nation Enterprises, offers a premier gaming, entertainment, and hospitality experience. The casinos are integral to the local economy and community, blending rich cultural heritage with modern amenities. Osage Casinos are known for providing exceptional customer service, diverse gaming options, and upscale accommodations to visitors from across the region. As a hospitality leader at Osage Casinos, you will play a key role in supporting the company’s vision of excellence and growth within the competitive casino hotel industry. The organization's commitment to quality, guest satisfaction, and regulatory compliance distinguishes it as a preferred employer in the hospitality and gaming sectors.
The position of Hotel Operations Leader is a critical leadership role focused on both the pre-opening phases and the ongoing management of hotel operations within Osage Casinos. Reporting directly to the General Manager with input from the Director of Hospitality, this role demands strategic oversight and hands-on management of a multidisciplinary team. The leader will drive efficient hotel operations by overseeing staffing processes, budget development and adherence, guest services excellence, and the coordination of VIP and special events. Ensuring that all operations comply with gaming regulations and internal policies is paramount in maintaining the casino’s reputation and operational integrity. This role demands a proactive, detail-oriented professional capable of balancing operational efficiency with a superior guest experience, while supporting the larger goals of the casino enterprise. The Hotel Operations Leader will also be instrumental in fostering team development and cultivating a positive work environment where employees are empowered to deliver high-quality service. This position typically requires an individual who thrives in a dynamic, fast-paced environment and who is experienced in hotel management within hospitality or gaming industries. If you are passionate about hospitality, have a strong track record in hotel operations, and are drawn to a culturally rich and forward-thinking organization, Osage Casinos offers a compelling opportunity for career advancement and professional growth.
The position of Hotel Operations Leader is a critical leadership role focused on both the pre-opening phases and the ongoing management of hotel operations within Osage Casinos. Reporting directly to the General Manager with input from the Director of Hospitality, this role demands strategic oversight and hands-on management of a multidisciplinary team. The leader will drive efficient hotel operations by overseeing staffing processes, budget development and adherence, guest services excellence, and the coordination of VIP and special events. Ensuring that all operations comply with gaming regulations and internal policies is paramount in maintaining the casino’s reputation and operational integrity. This role demands a proactive, detail-oriented professional capable of balancing operational efficiency with a superior guest experience, while supporting the larger goals of the casino enterprise. The Hotel Operations Leader will also be instrumental in fostering team development and cultivating a positive work environment where employees are empowered to deliver high-quality service. This position typically requires an individual who thrives in a dynamic, fast-paced environment and who is experienced in hotel management within hospitality or gaming industries. If you are passionate about hospitality, have a strong track record in hotel operations, and are drawn to a culturally rich and forward-thinking organization, Osage Casinos offers a compelling opportunity for career advancement and professional growth.
Job Requirements
- bachelor's degree in hospitality management or related field preferred
- minimum of 5 years experience in hotel operations or hospitality leadership
- demonstrated ability to manage budgets and staff
- excellent organizational and multitasking skills
- strong customer service orientation
- knowledge of gaming regulatory compliance
- flexible schedule to accommodate operational needs
Job Qualifications
- experience in hotel or hospitality management
- strong leadership and team management skills
- proficiency in budgeting and financial oversight
- excellent communication and interpersonal skills
- knowledge of gaming industry regulations
- ability to coordinate large-scale events
- problem-solving and decision-making abilities
Job Duties
- lead pre-opening hotel operations
- manage ongoing hotel operations
- oversee staffing and employee scheduling
- develop and monitor budgets
- coordinate guest services and hospitality standards
- organize VIP and special events
- ensure compliance with gaming regulations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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