Casino Host, Senior Executive, Casino Marketing

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $58,809.80 - $72,044.95

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Professional development opportunities

casino employee perks

Job Description

Harrah's North Kansas City is a premier casino and entertainment destination known for its vibrant gaming floor, outstanding hospitality, and a commitment to delivering exceptional experiences to its guests. As a part of Caesars Entertainment, Harrah's North Kansas City operates with a focus on providing world-class gaming products and services to a diverse clientele, ranging from casual visitors to high-limit VIP players. The casino is recognized for its dynamic environment, luxurious amenities, and a passionate team dedicated to excellence in customer service and operational efficiency.

The Senior Executive Casino Host position at Harrah's North Kansas City is a vi... Show More

Job Requirements

Must be 21 years of age
Must be able to obtain Missouri Gaming License
Must pass background
Must be able to work any day of the week and any shift, including holidays and weekends
Must present a well-groomed appearance
Must have excellent customer service/communication skills
Knowledgeable in data entry, read and interpret output from a computer
Advanced customer service skills and problem-solving skills
Able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more
Must be able to stand or sit for prolonged periods of time or entire shift
Must be able to work at a fast pace and in stressful situations
Able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust
Must be able to read, write, speak and understand English
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues
Mathematical abilities including addition and subtraction/accurate record keeping strongly required
Must have the dexterity to grip and work necessary items (chips, 10 key adding machine, money bags, computers, money, etc.)
Must be able to work with both, a team mentality and professional attitude
Must have strong written and verbal skills
Must be able to stand or sit for prolonged periods of time
Able to bend, reach, kneel, twist and grip items as necessary
Able to respond calmly and make rational decisions when handling guests' demands in a fast pace environment
Must be able to maneuver around casino/office areas, effectively work in high traffic areas and responds to visual and aural cues

Job Qualifications

College degree or equivalent preferred (Hospitality, Business or a related field)
Three to five years in Casino Operations or Customer Development
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Must be 21 years of age
Must be able to obtain Missouri Gaming License
Must pass background
Must be able to work any day of the week and any shift, including holidays and weekends
Must present a well-groomed appearance
Must have excellent customer service/communication skills
Knowledgeable in data entry, read and interpret output from a computer
Advanced customer service skills and problem-solving skills
Sales force experience preferred
Knowledgeable in CMS/LMS/EMSI Micros, data entry, read and interpret output from computer
Excellent leadership, organization, communication, and administrative skills

Job Duties

Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team
Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty
Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships
Make appropriate use of available resources: CSB's and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority
Effectively sell Total Rewards to targeted customers
persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards
Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests
Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage
Plan, coordinate, and lead both on and off-property VIP events
Handle difficult guests and situations in a calm, professional and prudent manner
Fully comply with all applicable rules, regulations, laws and policies
Conduct yourself with highest levels of integrity and honesty
Respond to and consistently meet the needs of internal clients
Support and cultivate new ideas and methods to deliver business solutions
Identify ways to increase efficiencies or improve products or services
Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business
Keep track of existing products/services and/or progress on new initiatives
Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events
Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
Politely give consistent, timely and accurate information and find answers when unsure

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: