Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee wellness program
Job Description
Wind Creek Hospitality is a renowned casino and hospitality company with a rich heritage in providing exceptional entertainment and gaming experiences. Located in Montgomery, the company operates within the casino marketing sector, focusing on delivering top-tier service and innovative marketing to enhance guest experiences. Wind Creek Hospitality is committed to creating an environment where each guest feels valued and immersed in a world of excitement and opportunity. The company upholds a strong commitment to diversity and inclusion, adhering to Native American Indian hiring preferences while promoting a drug-free and respectful workplace setting.
This full-time opportunity based in Montgomery within Wind Creek Hospitality's Casino Marketing department invites candidates to be part of an immersive and dynamic team. The position of Casino Host is pivotal in acquiring, developing, and maintaining relationships with VIP customers to drive revenue growth. The role demands genuine engagement and positive energy, as the casino host acts as an ambassador of the company's purpose — turning guests’ routine lives into exciting adventures filled with fun, chance, and the extraordinary. The casino host helps reinforce the company's value system by focusing on customer satisfaction, personal accountability, and fostering a sense of belonging and importance among guests.
The Casino Host's schedule typically follows a shift from 2 PM to 12 AM, though flexibility is necessary based on business needs. This role revolves around recruiting new mid and high-level players through strategic marketing initiatives such as direct mail campaigns, telemarketing, referrals, and on-floor monitoring of gameplay. The host extends complimentary services to guests, tailored to the individuals' gaming patterns and preferences, helping enhance player loyalty and satisfaction. Furthermore, the Casino Host actively attracts and maintains relationships with target customers by offering personalized service and creating memorable gaming experiences.
In this role, the Casino Host is responsible for greeting and hosting guests on the property, ensuring every player uses their player’s club card effectively to accumulate rewards. They arrange for appropriate complementary services during the guests’ visits, including executing special services and coordinating promotional events. Strong communication skills are essential for conducting phone marketing campaigns to invite patrons to the property or special events. They are also responsible for creating an atmosphere of luck and celebration to encourage customer engagement and retention. Meeting production goals is a critical component of the role, helping Wind Creek Hospitality meet its business objectives.
This full-time opportunity based in Montgomery within Wind Creek Hospitality's Casino Marketing department invites candidates to be part of an immersive and dynamic team. The position of Casino Host is pivotal in acquiring, developing, and maintaining relationships with VIP customers to drive revenue growth. The role demands genuine engagement and positive energy, as the casino host acts as an ambassador of the company's purpose — turning guests’ routine lives into exciting adventures filled with fun, chance, and the extraordinary. The casino host helps reinforce the company's value system by focusing on customer satisfaction, personal accountability, and fostering a sense of belonging and importance among guests.
The Casino Host's schedule typically follows a shift from 2 PM to 12 AM, though flexibility is necessary based on business needs. This role revolves around recruiting new mid and high-level players through strategic marketing initiatives such as direct mail campaigns, telemarketing, referrals, and on-floor monitoring of gameplay. The host extends complimentary services to guests, tailored to the individuals' gaming patterns and preferences, helping enhance player loyalty and satisfaction. Furthermore, the Casino Host actively attracts and maintains relationships with target customers by offering personalized service and creating memorable gaming experiences.
In this role, the Casino Host is responsible for greeting and hosting guests on the property, ensuring every player uses their player’s club card effectively to accumulate rewards. They arrange for appropriate complementary services during the guests’ visits, including executing special services and coordinating promotional events. Strong communication skills are essential for conducting phone marketing campaigns to invite patrons to the property or special events. They are also responsible for creating an atmosphere of luck and celebration to encourage customer engagement and retention. Meeting production goals is a critical component of the role, helping Wind Creek Hospitality meet its business objectives.
Job Requirements
- High school diploma or GED required or enrollment in GED program with completion within six months
- Must be 21 years or older
- One year experience in player development or five years in quota-based sales or one year working in hotel, casino concierge, casino marketing or player services position with WCH
- Successful job interview including a guest service audition
- Great communication and organizational skills
- Friendly, highly energized and self-motivated
- Ability to achieve production goals and work under pressure
- Professional guest service problem handling
- Ability to work independently and collaboratively
- Physically able to stand or walk entire shift
- Flexibility to work nights, weekends and holidays
- Willingness to travel and attend training
- Tribal Gaming License or ability to obtain and maintain
- Willingness and ability to work in a smoke or secondary smoke environment
Job Qualifications
- High school diploma or GED or enrollment in GED program
- Minimum one year experience in player development or five years in quota-based sales or one year in hotel, casino concierge, casino marketing or player services with WCH
- Strong written and verbal communication skills
- Excellent organizational skills
- Friendly and highly energized
- Self-motivated
- Ability to handle guest service issues professionally
- Ability to work independently and in a team
- Flexibility to work nights, weekends and holidays
- Willingness to travel and participate in training
- Ability to obtain and maintain Tribal Gaming License
- Comfortable working in smoke or secondary smoke environments
Job Duties
- Recruits new mid and high level players through marketing activities such as direct mailers, telemarketing, referrals, on-floor play monitoring and off-site functions
- Extends complimentary items and services to guests by analyzing guests’ play within established guidelines
- Attracts, develops and maintains relationships with target customers through personalized service
- Greets and hosts target customers while on property
- Ensures and promotes use of player’s club cards during visits
- Arranges appropriate level of complementaries during guest visits
- Executes special services and coordinates promotional events
- Utilizes HMS to document, track and develop player pipeline
- Resolves and deters customer complaints professionally
- Conducts phone marketing to invite customers to property and events
- Creates an atmosphere of luck and celebrates customer wins
- Meets established sales and engagement goals
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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