Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $23.00
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Paid Time Off
Job Description
The Queen Casino & Entertainment is a premier gaming and entertainment destination known for providing an exceptional experience to its guests. As an integral part of the hospitality and gaming industry, the company prides itself on a strong commitment to customer service and fostering a positive work environment for its team members. With a philosophy centered on hiring individuals with outstanding attitudes and dedication to extraordinary service, The Queen Casino & Entertainment emphasizes the growth and development of its employees by nurturing their talents and helping them discover their strengths. The company offers competitive industry-leading pay and an array of... Show More
Job Requirements
- High school diploma/GED
- Must be at least 21 years of age
- 1-3 years previous work experience within casino guest services
- Able to effectively communicate in English verbally and in writing
- Ability to work extended hours, weekends, and holidays
- Strong organizational and time management skills
- Must be detail oriented
- Must be able to obtain and maintain a State Gaming License
Job Qualifications
- High school diploma/GED, required
- Must be at least 21 years of age
- 1-3 years previous work experience within casino guest services
- Able to effectively communicate in English via verbal and written
- Ability to work extended hours, weekends, and holidays
- Strong organizational and time management skills
- Must be detail oriented
- Must be able to obtain and maintain a State Gaming License
Job Duties
- Develop and nurture working relationships with players to provide a high level of customer service using a variety of methods
- Build and maintain player loyalty through frequent communication and handling player requests as appropriate to match
- Make sound judgment and daily decisions regarding players accommodations, amenities, and service requests
- Exercise full empowerment of comp authority
- Ensure player satisfaction by collaborating with Casino departments to meet player needs
- Collaborate and coordinate with other team members on methods of promoting the gaming experience to target players
- Ensure the confidentiality and security of player information, player accounts, and Company proprietary information
Job Location
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