Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth opportunities
Employee support initiatives
Job Description
PENN Entertainment is a leading company in the gaming and entertainment industry, known for providing guests with top-tier experiences across its diverse portfolio of properties and services. With a strong emphasis on innovation and community involvement, PENN Entertainment stands out as a dynamic and engaging workplace where employees are encouraged to thrive and grow their careers. The company is committed to creating a vibrant, inclusive atmosphere that fosters fun and excitement for both guests and team members alike. Employees at PENN Entertainment get the opportunity to work in a fast-paced environment that blends hospitality with entertainment, ensuring guests consistently have... Show More
Job Requirements
- Must be at least 21 years of age
- Associate degree (A.A.) or equivalent from two-year College or technical school
- Minimum of one year Casino Guest Service experience including player development, slots or table games, or equivalent combination of experience and education
- One year of hosting experience with adequate customer following preferred
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must be able to maintain confidentiality and a high level of professionalism at all times
- Must have the ability to write reports and business correspondence
- Must possess excellent oral and written communication skills
- Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
- Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
- Ability to read and communicate verbally in English
- Written communication skills in English may also be required
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Employee must be able to qualify for licenses and permits required by federal, state and local regulations
- Must successfully complete TIPS training
- Physical ability to stand, use hands to finger, handle or feel objects, tools or controls
- Frequently required to reach with hands and arms and talk or hear
- Specific vision abilities required include close vision, color vision, and peripheral vision
- Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
- Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Work environment may include moderate to loud noise
- Possible exposure to unrestricted secondhand tobacco smoke
Job Qualifications
- Associate degree (A.A.) or equivalent from two-year College or technical school
- Minimum of one year casino guest service experience, including but not limited to player development, slots or table games
- One year of hosting experience with adequate customer following preferred
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically and tactfully
- Ability to maintain confidentiality and a high level of professionalism
- Ability to write reports and business correspondence
- Excellent oral and written communication skills
- Ability to identify problems, collect data, analyze and draw valid conclusions
- Ability to interpret various instructions (written, oral, etc.)
- Ability to read and communicate verbally in English
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with problems involving several concrete variables in standardized situations
- Must be able to qualify for licenses and permits required by federal, state and local regulations
- Must successfully complete TIPS training
Job Duties
- Greets guests actively engaged in gaming and assists team members in player identification
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
- Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand
- Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations
- Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program
- Maintains knowledge of casino marketing and player development promotions and encourages guest participation
Job Location
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