Job Overview

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Compensation

Type:
Hourly
Rate:
Range $19.00 - $25.00
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Benefits

day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Career growth opportunities
Employee support initiatives

Job Description

PENN Entertainment is a leading company in the gaming and entertainment industry, known for providing guests with top-tier experiences across its diverse portfolio of properties and services. With a strong emphasis on innovation and community involvement, PENN Entertainment stands out as a dynamic and engaging workplace where employees are encouraged to thrive and grow their careers. The company is committed to creating a vibrant, inclusive atmosphere that fosters fun and excitement for both guests and team members alike. Employees at PENN Entertainment get the opportunity to work in a fast-paced environment that blends hospitality with entertainment, ensuring guests consistently have... Show More

Job Requirements

  • Must be at least 21 years of age
  • Associate degree (A.A.) or equivalent from two-year College or technical school
  • Minimum of one year Casino Guest Service experience including player development, slots or table games, or equivalent combination of experience and education
  • One year of hosting experience with adequate customer following preferred
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
  • Must be able to maintain confidentiality and a high level of professionalism at all times
  • Must have the ability to write reports and business correspondence
  • Must possess excellent oral and written communication skills
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions
  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.)
  • Ability to read and communicate verbally in English
  • Written communication skills in English may also be required
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Employee must be able to qualify for licenses and permits required by federal, state and local regulations
  • Must successfully complete TIPS training
  • Physical ability to stand, use hands to finger, handle or feel objects, tools or controls
  • Frequently required to reach with hands and arms and talk or hear
  • Specific vision abilities required include close vision, color vision, and peripheral vision
  • Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
  • Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
  • Work environment may include moderate to loud noise
  • Possible exposure to unrestricted secondhand tobacco smoke

Job Qualifications

  • Associate degree (A.A.) or equivalent from two-year College or technical school
  • Minimum of one year casino guest service experience, including but not limited to player development, slots or table games
  • One year of hosting experience with adequate customer following preferred
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to interact with guests, staff and colleagues and resolve problems and conflicts diplomatically and tactfully
  • Ability to maintain confidentiality and a high level of professionalism
  • Ability to write reports and business correspondence
  • Excellent oral and written communication skills
  • Ability to identify problems, collect data, analyze and draw valid conclusions
  • Ability to interpret various instructions (written, oral, etc.)
  • Ability to read and communicate verbally in English
  • Ability to apply common sense understanding to carry out instructions
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Must be able to qualify for licenses and permits required by federal, state and local regulations
  • Must successfully complete TIPS training

Job Duties

  • Greets guests actively engaged in gaming and assists team members in player identification
  • Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner
  • Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
  • Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand
  • Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations
  • Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program
  • Maintains knowledge of casino marketing and player development promotions and encourages guest participation

Job Location

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