Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Benefits
equal opportunity employment
Engaging work culture
opportunities for career growth
Dynamic and fast-paced environment
Collaboration with diverse teams
competitive compensation
Job Description
This position is offered by a prominent casino known for delivering exceptional hospitality and entertainment experiences. The casino industry thrives on building and maintaining strong relationships with high-value patrons, and this role is integral to that mission. Working within this dynamic environment, you will contribute to enhancing customer loyalty and satisfaction, playing a key role in a competitive and vibrant market. The employer values a welcoming culture that prioritizes team member engagement as a foundation for superior guest service. The team embodies key engagement behaviors such as displaying energy, maintaining open body language, proactively greeting team members and guests, and... Show More
Job Requirements
- Must be 18 years or older
- High school diploma or general education degree (GED)
- Available to work flexible shifts weekends and holidays
- Ability to obtain and maintain all necessary licensing
Job Qualifications
- Must be 18 years or older
- High school diploma or general education degree (GED)
- Casino marketing and/or host experience preferred
- Knowledge of Casino Management Systems and customer database platforms
- Excellent communication skills both written and oral
- Available to work flexible shifts weekends and holidays
- Ability to obtain and maintain all necessary licensing
Job Duties
- Establishes personal relationships with new and existing players providing assistance as needed
- in person telephone and digital outreach to identified segments of the player database to increase trip frequency including coded and uncoded customers and general customer service calls to build relationships and visitation
- Identify non carded high and mid-level players who are currently gaming in the facility and enroll in loyalty program
- Ability to extend complimentary services in accordance with the approved comp matrix
- Achieves established revenue and reinvestment goals
- Reviews player ratings and history to evaluate and make decisions for complimentaries
- Develops and coordinates marketing programs and events to attract the desired market
- Works with all departments to ensure that gaming service expectations are met
- Performs all other duties as assigned
Job Location
Loading...
You may be also interested in:
Similar Jobs