Casino Floor / Turf Club - Beverage Server

Airway Heights, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Training and Development

Retirement Plan

flexible schedule

Job Description

The Kalispel Tribe of Indians operates a vibrant and culturally rich casino that serves as a premier entertainment and hospitality destination in the region. The casino is renowned for its exciting gaming options, exceptional customer service, and a commitment to providing a memorable experience for every guest. As part of the tribe's efforts to maintain the highest standards of service and hospitality, they seek passionate and dedicated individuals to join their team. The environment is lively, fast-paced, and designed to offer both guests and employees an engaging and rewarding atmosphere. Employment with the Kalispel Tribe of Indians is characterized by a strong sense of community and cultural respect, with an emphasis on employing qualified tribal members and honoring tribal preference hiring policies. This position is secure, with employment being at-will, complemented by a drug-free workplace policy and routine background checks, ensuring a safe and professional environment for all staff and visitors.

The role of Beverage Server at the Kalispel Tribe's casino is a dynamic and essential position that places you directly on the casino floor amidst the heart of the action. This role is designed for individuals who thrive in high-energy, fast-paced environments and possess excellent communication skills as well as knowledge of alcoholic beverages. A Beverage Server is responsible for ensuring guest satisfaction by greeting guests, taking and delivering drink and food orders, and creating a fun and enjoyable experience. You will use a Point of Sale (POS) system to manage orders and payments efficiently and be knowledgeable about wine, including the ability to advise guests on wine pairings. The position requires meticulous attention to detail, teamwork, and the ability to maintain a clean and well-stocked workstation.

Your responsibilities will include constant and friendly service, managing payments accurately, assisting other servers, completing side work tasks, maintaining records of tips, and adhering to training and company policies. This role demands physical stamina to move about the floor, handle cash transactions, and comply with health and safety regulations, including obtaining necessary permits and certifications such as the Washington State Food Handlers Permit and Mandatory Alcohol Server Training (MAST). The job offers a variety of work shifts including nights, weekends, and holidays, ensuring that the casino is staffed to meet guest needs at all times. Joining the Kalispel Tribe of Indians as a Beverage Server means becoming part of a team that values excellence, teamwork, and cultural integrity.

Job Requirements

Ability to obtain and maintain a Tribal Work Permit
Washington State Food Handlers Permit - must obtain within 14 days of start date
Hepatitis A vaccination
Mandatory Alcohol Server Training (MAST) certification - must obtain within 60 days of start date
available and willing to work nights, weekends and holidays as required

Job Qualifications

High school diploma or general education degree (GED)
experience working as a waiter/waitress preferred
must possess excellent customer relations and customer service skills
ability to handle cash and give proper change
skill in identifying and resolving problems under pressure conditions
ability to learn and operate the POS system

Job Duties

Use the POS system as trained
greet guests in a friendly manner, take their beverage and food orders, serve the orders, clear all dishes and glassware from their table and present the guest check
collect payment from the guest and provide change when necessary
provide constant, attentive, and friendly service to all guests
educate the guests about the daily specials and answer any questions they may have
be knowledgeable about wine and be prepared to answer guest questions about wine pairing
communicate with your supervisor to resolve any guest questions in a timely manner
keep payments orderly and neat throughout your shift
sell beverages and alcohol beverages, plus refill beverages
maintain assigned sections and workstations
assist other servers with all the above to ensure total teamwork
complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level
maintain a clean and stocked server station
correctly perform all necessary paper and bookwork at shifts end
relay any complaints, problems, or positive remarks to shift supervisor
maintain confidential daily record keeping of tips
attend all training meetings
assist in other projects, as directed
duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed