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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
Paid Time Off
Education Reimbursement
Job Description
Montana's Best Casinos, part of the renowned Town Pump Inc., is a premier casino destination known for delivering exceptional gaming and entertainment experiences to guests. Situated in the beautiful state of Montana, our casino prides itself on creating a welcoming, fun, and comfortable environment where every guest is treated like family. We focus on personalized service, ensuring that our patrons feel recognized and valued by knowing them by name and anticipating their needs without requiring them to ask. Our team of dedicated professionals, known as service aficionados, is committed to upholding the highest standards of customer service and hospitality. <... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in customer service or a related field preferred
- ability to handle cash accurately and responsibly
- strong interpersonal and communication skills
- capability to work flexible hours including nights, weekends, and holidays
- physical ability to perform cleaning and maintenance tasks
- must wear the provided uniform and maintain personal grooming standards
- legal age compliance for gaming environment
- ability to follow safety procedures and protocols
Job Qualifications
- high school diploma or equivalent
- experience in customer service or casino operations preferred
- cash handling and accounting skills
- ability to operate a cash register
- strong communication and interpersonal skills
- attention to detail and organizational skills
- ability to work in a fast-paced environment
- knowledge of gaming machine operations is a plus
- ability to maintain a neat and professional appearance
- willingness to follow safety and security protocols
Job Duties
- provide exceptional customer service, cash handling, and accounting
- operate a cash register
- stock, price, rotate, and display bar inventories
- perform housekeeping inside and outside of the casino
- efficiently mix and complete drink orders
- assist casino cashiers
- remember regular customers' names and faces
- monitor legal age requirements
- accurately and effectively complete shift paperwork
- maintain the ability to accurately make change and account for large amounts of cash
- suggest selling and help customers with gaming machine operations
- wear the uniform and keep appearance neat and clean
- clean restrooms, ashtrays, dust, windows, and floors
- empty trash cans and dishes
- clean tables and messes of others
- clean games and keep bar furniture neatly arranged
- use the safety manual and casino restroom logs
- maintain casino safety and security
- answer and screen phone calls
- assist patrons in verifying wins
- record and make payouts to gambling machine winners
- advise the manager of any personnel situations or policy violations having an adverse effect on casino operating performance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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