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CASINO FLOOR RUNNER

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flex Spending Account
Paid Time Off
Education Reimbursement

Job Description

Montana's Best Casinos is a premier entertainment establishment specializing in delivering an unparalleled casino experience to patrons in Montana. Known for its commitment to excellent customer service and a welcoming atmosphere, Montana's Best Casinos aims to create a fun and comfortable environment where guests feel valued and appreciated. The casino prides itself on recognizing every customer by name and anticipating their needs, establishing a community centered around superior service and enjoyment. As part of Town Pump Inc., a respected leader in hospitality and gaming, Montana's Best Casinos offers a vibrant and engaging workplace where employees are empowered to contribute to a memorable guest experience. Town Pump Inc. is also committed to equal employment opportunities, fostering an inclusive environment for all team members regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or veteran status.

The Casino Floor Runner at Montana's Best Casinos will play a crucial role in enhancing guest satisfaction and operational efficiency. This full-time position involves a dynamic array of responsibilities, including cash handling, accounting, drink preparation, and housekeeping both inside and outside the casino. The Casino Floor Runner must demonstrate exceptional customer service skills, maintaining a friendly and professional demeanor while ensuring all casino functions run smoothly. The role requires an individual who can skillfully operate cash registers, manipulate inventory, and assist the casino cashiers with accuracy and enthusiasm. Attentiveness to detail and the ability to recognize and remember regular customers is essential, as is ensuring compliance with legal drinking age requirements and casino safety standards. Shift paperwork accuracy and the ability to make quick, precise change are critical components of this role. Cleanliness and upkeep of the facility, including restrooms, gaming areas, and bar furniture, are also important duties to maintain a pristine and welcoming environment. Employees in this position act as ambassadors of Montana's Best Casinos, exemplifying the company’s values while handling operational security tasks and customer win verifications with discretion and care. This position offers competitive benefits such as 401(K), health, dental, and vision insurance, health savings and flex spending accounts, paid time off, and education reimbursement, making it an attractive opportunity for motivated individuals seeking career growth within the gaming and hospitality industry.

Job Requirements

  • high school diploma or equivalent
  • prior experience in customer service or casino environment preferred
  • ability to handle cash responsibly and accurately
  • must be of legal age to work in a casino setting
  • ability to stand for extended periods and perform physical tasks
  • availability to work flexible hours including nights, weekends, and holidays
  • good communication skills
  • ability to follow instructions and work well in a team
  • neat and clean appearance
  • willing to wear the assigned uniform
  • reliable transportation to work

Job Qualifications

  • high school diploma or equivalent
  • previous casino or hospitality experience preferred
  • strong customer service and communication skills
  • ability to handle cash accurately
  • familiarity with gaming machine operations a plus
  • ability to work in a fast-paced environment
  • excellent organizational and multitasking abilities
  • attention to detail and problem-solving skills
  • ability to remember and recognize frequent customers
  • basic knowledge of safety and security procedures

Job Duties

  • provide exceptional customer service including cash handling and accounting
  • operate cash register efficiently
  • stock, price, rotate, and display bar inventories
  • perform housekeeping duties inside and outside of the casino including cleaning restrooms, ashtrays, dusting, and floors
  • efficiently mix and complete drink orders
  • assist casino cashiers
  • remember regular customers' names and faces
  • monitor legal age requirements
  • complete shift paperwork accurately
  • make change and account for large amounts of cash
  • suggest selling and help customers with gaming machine operations
  • maintain a neat and clean appearance and wear the uniform
  • clean tables, messes, and games
  • organize bar furniture
  • use safety manual and casino restroom logs
  • maintain casino safety and security
  • answer and screen phone calls
  • verify wins for patrons and record payouts
  • advise manager of personnel situations or policy violations affecting casino performance

Job Criteria

Experience

Entry Level (1-2 years)


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