Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $1.00
Benefits
free meals in employee dining room
Professional development programs
Networking opportunities
Volunteer community opportunities
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) plans
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, renowned for its world-class resorts, casinos, and entertainment venues. With a commitment to excellence, MGM Resorts offers a dynamic and vibrant work environment that thrives on diversity, excitement, and innovation. Operating numerous properties across the United States and worldwide, MGM continually sets the standard for luxury, entertainment, and guest service in the hospitality sector. The company embraces a culture where employees are encouraged to contribute creatively and collaborate to deliver unmatched experiences to guests.
Located in Springfield, Massachusetts, MGM Resorts presents an extraordinary opportunity for professionals seeking a career in casino hospitality and guest services. The position of Casino Concierge at MGM is pivotal to enriching guest experiences and fostering loyalty through personalized interactions and engaging promotional activities. This role suits dynamic individuals who enjoy fast-paced environments, excel in communication, and are motivated by surpassing performance goals.
The Casino Concierge will serve as the primary ambassador for the casino floor, offering excellent customer service and resolving guest inquiries efficiently. They will be responsible for educating hosted players about upcoming tournaments, promotions, and events, thereby enhancing player engagement. The role requires collaboration with marketing and slot teams to meet monthly and quarterly targets, making it integral to the casino’s operational success. Attention to detail is crucial, as the concierge will handle reporting on comp transactions, player accounts, and expense documentation.
This position pays a competitive starting rate of $22 per hour and offers a full range of benefits, including access to medical, dental, vision, and life insurance plans, as well as 401(k) savings programs. MGM Resorts values employee development, providing continuous professional growth through training and networking opportunities, and supports a healthy work-life balance with flexible scheduling that includes weekends and holidays.
If you are passionate about creating memorable guest experiences and being part of an industry-leading team that values enthusiasm and professionalism, the Casino Concierge role at MGM Resorts offers a rewarding career path with the excitement of the entertainment world at your fingertips. Join MGM Resorts and be part of the show that brings entertainment and hospitality to life.
Located in Springfield, Massachusetts, MGM Resorts presents an extraordinary opportunity for professionals seeking a career in casino hospitality and guest services. The position of Casino Concierge at MGM is pivotal to enriching guest experiences and fostering loyalty through personalized interactions and engaging promotional activities. This role suits dynamic individuals who enjoy fast-paced environments, excel in communication, and are motivated by surpassing performance goals.
The Casino Concierge will serve as the primary ambassador for the casino floor, offering excellent customer service and resolving guest inquiries efficiently. They will be responsible for educating hosted players about upcoming tournaments, promotions, and events, thereby enhancing player engagement. The role requires collaboration with marketing and slot teams to meet monthly and quarterly targets, making it integral to the casino’s operational success. Attention to detail is crucial, as the concierge will handle reporting on comp transactions, player accounts, and expense documentation.
This position pays a competitive starting rate of $22 per hour and offers a full range of benefits, including access to medical, dental, vision, and life insurance plans, as well as 401(k) savings programs. MGM Resorts values employee development, providing continuous professional growth through training and networking opportunities, and supports a healthy work-life balance with flexible scheduling that includes weekends and holidays.
If you are passionate about creating memorable guest experiences and being part of an industry-leading team that values enthusiasm and professionalism, the Casino Concierge role at MGM Resorts offers a rewarding career path with the excitement of the entertainment world at your fingertips. Join MGM Resorts and be part of the show that brings entertainment and hospitality to life.
Job Requirements
- High school diploma or GED
- minimum 2 years relevant experience in casino marketing, VIP services or guest service preferred
- proficient in LMS and Microsoft Office
- excellent English communication skills, both written and verbal
- ability to work varied shifts including weekends and holidays
- knowledge of Super Playmate or similar software preferred
- strong customer service and interpersonal skills
Job Qualifications
- High school diploma or GED
- 2+ years of prior experience in casino marketing, VIP services or guest services preferred
- proficient in LMS, Microsoft Office products (Word and Excel)
- able to effectively communicate in English in both written and verbal forms
- excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- experience with Super Playmate or similar software preferred
- willingness to work varied shifts including weekends and holidays
Job Duties
- Provide excellent customer service and act as a goodwill ambassador to guests
- anticipate and resolve problems as appropriate
- meet monthly and quarterly goals in theoretical win dictated by Slot Marketing Director
- educate and train hosted players on upcoming tournaments, promotions, and events
- answer all hosted players questions in a timely manner, either in person or via phone or email
- prepare, maintain and submit monthly slot and pit expense and comp reports
- provide accurate accounting of all pit and slot players comp guidelines, including but not limited to all comp transaction, theoretical and actual win, room stock items, limo services, show tickets
- identify and generate new member sign-ups with the purpose of increasing percentage of carded play
- generate incremental carded play from existing hosted guests
- update club accounts with current address, phone number and email addresses as required
Job Criteria
Experience
No experience required
Job Location
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