Job Overview
Compensation
Hourly
Exact $22.00
Benefits
Free Meals
Company Discounts
Professional Development
volunteer opportunities
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid Time Off
Job Description
MGM Resorts International is a globally recognized leader in the hospitality and entertainment industry, known for its iconic resorts, casinos, and show-stopping experiences. With a prominent presence in locations such as Springfield, Massachusetts, MGM Resorts has built a reputation for excellence in guest services, entertainment, and innovation. The company offers a dynamic and vibrant workplace culture that embraces diversity, teamwork, and growth opportunities for its employees. MGM Resorts International is dedicated to creating memorable moments for its guests through a commitment to high-quality service, cutting-edge technology, and continuous improvement. This dedication has helped establish MGM as a premier destination for entertainment seekers and leisure travelers alike.
As a Casino Concierge at MGM Resorts, you will play a pivotal role in enhancing the customer experience by connecting with guests, delivering personalized services, and fostering player loyalty. This role is especially suited for someone who thrives in a fast-paced environment, enjoys engaging with a wide variety of people, and is motivated by achieving and surpassing performance goals. The Casino Concierge serves as a goodwill ambassador and is instrumental in creating unforgettable experiences that keep guests coming back. The position requires not only excellent interpersonal skills but also an ability to manage multiple tasks efficiently and accurately. You will be responsible for educating and training players on the latest promotions, tournaments, and events, ensuring communication is clear, timely, and helpful whether face-to-face, over the phone, or via email. This role offers a competitive starting wage of $22 per hour and includes the potential for overtime pay in accordance with state law.
Beyond merely serving guests, the Casino Concierge is responsible for critical administrative duties such as maintaining detailed monthly reports on slot and pit expenses and comps, accurately tracking player comp guidelines, and generating new member sign-ups to increase carded play. Familiarity with software tools such as LMS, Microsoft Word and Excel, and Super Playmate or similar systems is beneficial. MGM Resorts supports a culture of continuous learning and professional development, offering numerous networking and volunteering opportunities. Employees also enjoy a wide range of benefits including medical, dental, vision, and life insurance, 401(k) plans, and paid time off, depending on eligibility. Working varied shifts, including weekends and holidays, is part of the job, ensuring that MGM Resorts provides seamless service to guests around the clock. Joining MGM Resorts as a Casino Concierge means becoming part of a team that values excellence, innovation, and customer satisfaction in one of the most thrilling and dynamic industries worldwide.
As a Casino Concierge at MGM Resorts, you will play a pivotal role in enhancing the customer experience by connecting with guests, delivering personalized services, and fostering player loyalty. This role is especially suited for someone who thrives in a fast-paced environment, enjoys engaging with a wide variety of people, and is motivated by achieving and surpassing performance goals. The Casino Concierge serves as a goodwill ambassador and is instrumental in creating unforgettable experiences that keep guests coming back. The position requires not only excellent interpersonal skills but also an ability to manage multiple tasks efficiently and accurately. You will be responsible for educating and training players on the latest promotions, tournaments, and events, ensuring communication is clear, timely, and helpful whether face-to-face, over the phone, or via email. This role offers a competitive starting wage of $22 per hour and includes the potential for overtime pay in accordance with state law.
Beyond merely serving guests, the Casino Concierge is responsible for critical administrative duties such as maintaining detailed monthly reports on slot and pit expenses and comps, accurately tracking player comp guidelines, and generating new member sign-ups to increase carded play. Familiarity with software tools such as LMS, Microsoft Word and Excel, and Super Playmate or similar systems is beneficial. MGM Resorts supports a culture of continuous learning and professional development, offering numerous networking and volunteering opportunities. Employees also enjoy a wide range of benefits including medical, dental, vision, and life insurance, 401(k) plans, and paid time off, depending on eligibility. Working varied shifts, including weekends and holidays, is part of the job, ensuring that MGM Resorts provides seamless service to guests around the clock. Joining MGM Resorts as a Casino Concierge means becoming part of a team that values excellence, innovation, and customer satisfaction in one of the most thrilling and dynamic industries worldwide.
Job Requirements
- High school diploma or GED
- minimum 2 years of experience in casino marketing, VIP services, or guest services
- willing to work varied shifts including weekends and holidays
- proficiency in LMS, Microsoft Office Word and Excel, and Super Playmate or similar software preferred
- effective written and verbal communication skills in English
- strong customer service and interpersonal skills
- ability to multitask in fast-paced environment
Job Qualifications
- High school diploma or GED
- 2+ years of prior experience in casino marketing, VIP services or guest services experience is preferred
- willing to work varied shifts, to include weekends and holidays
- proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software is preferred
- able to effectively communicate in English, in both written and verbal forms
- excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Job Duties
- Provide excellent customer service and act as a goodwill ambassador to guests
- anticipate and resolve problems as appropriate
- meet monthly and quarterly goals in theoretical win dictated by Slot Marketing Director
- educate and train hosted players on upcoming tournaments, promotions, and events
- answer all hosted players questions in a timely manner, either in person or via phone or email
- prepare, maintain and submit monthly slot and pit expense and comp reports
- provide accurate accounting of all pit and slot players comp guidelines including but not limited to all comp transactions, theoretical and actual win, room stock items, limo services, show tickets
- identify and generate new member sign-ups with the purpose of increasing percentage of carded play
- generate incremental carded play from existing hosted guests
- update club accounts with current address, phone number and email addresses as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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