Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Employee Discounts
flexible schedule
Job Description
Captain Jay's Fish & Chicken is a distinguished restaurant chain founded in 2003, rooted in the values of hard work, integrity, and the pursuit of happiness. Unlike typical fast-food chains, Captain Jay's offers a unique one-stop shopping experience where customers can conveniently purchase a delicious meal for their family along with everyday grocery items like milk and eggs. Originating in Detroit, Michigan, Captain Jay's has built a reputation for its mouth-watering southern Cajun-style recipes, fresh West Coast-inspired ingredients, East Coast-level speed and efficiency, and Midwestern warmth and friendliness. This fusion of culinary and customer service values sets Captain Jay's apart from other dining establishments.
The company has steadily grown over the past decade and now boasts over twenty locations spread across Detroit, Grand Rapids, and Indianapolis. Captain Jay's is recognized for its signature Cajun chicken, zesty fries, fresh seafood and shrimp, and comforting home-style sides such as macaroni and cheese and fried okra. The restaurant prides itself on providing high-quality, flavorful food in an inviting and convenient atmosphere, making it a favored destination for families and individuals alike.
The role of Cashier at Captain Jay's is integral to maintaining the smooth operation and excellent customer experience the brand is known for. Cashiers serve as the first point of contact for guests, handling monetary transactions with accuracy and professionalism while ensuring all customer orders are recorded and processed efficiently. They act as a crucial link between customers, kitchen staff, and management, helping provide seamless service from the moment a guest walks in or drives up to the register until their order is ready and delivered.
In this position, cashiers are responsible not only for processing payments and giving correct change but also for up-selling promotions, resolving customer concerns, and keeping the dining and counter areas tidy and well-stocked. They assist in packaging food items for takeout, monitor order status to minimize wait times, and regularly restock essentials such as napkins and straws. Maintaining a balanced cash drawer is a key responsibility to ensure financial accuracy at the end of each shift.
Ideal candidates for the cashier role are solid in numeracy skills, attentive to detail, and able to follow directions to meet team goals. Strong interpersonal and communication abilities are essential to engage with a diverse customer base courteously and resolve inquiries efficiently. While a high school diploma or equivalent is required, prior sales and customer service experience will be advantageous.
Joining Captain Jay's means becoming part of a company that honors American values through exceptional food and service standards. The position offers a supportive work environment where employees contribute directly to making every customer meal pleasurable and convenient. Those hired will gain valuable experience in a fast-moving, customer-focused restaurant setting with opportunities to develop professionally within an expanding business.
The company has steadily grown over the past decade and now boasts over twenty locations spread across Detroit, Grand Rapids, and Indianapolis. Captain Jay's is recognized for its signature Cajun chicken, zesty fries, fresh seafood and shrimp, and comforting home-style sides such as macaroni and cheese and fried okra. The restaurant prides itself on providing high-quality, flavorful food in an inviting and convenient atmosphere, making it a favored destination for families and individuals alike.
The role of Cashier at Captain Jay's is integral to maintaining the smooth operation and excellent customer experience the brand is known for. Cashiers serve as the first point of contact for guests, handling monetary transactions with accuracy and professionalism while ensuring all customer orders are recorded and processed efficiently. They act as a crucial link between customers, kitchen staff, and management, helping provide seamless service from the moment a guest walks in or drives up to the register until their order is ready and delivered.
In this position, cashiers are responsible not only for processing payments and giving correct change but also for up-selling promotions, resolving customer concerns, and keeping the dining and counter areas tidy and well-stocked. They assist in packaging food items for takeout, monitor order status to minimize wait times, and regularly restock essentials such as napkins and straws. Maintaining a balanced cash drawer is a key responsibility to ensure financial accuracy at the end of each shift.
Ideal candidates for the cashier role are solid in numeracy skills, attentive to detail, and able to follow directions to meet team goals. Strong interpersonal and communication abilities are essential to engage with a diverse customer base courteously and resolve inquiries efficiently. While a high school diploma or equivalent is required, prior sales and customer service experience will be advantageous.
Joining Captain Jay's means becoming part of a company that honors American values through exceptional food and service standards. The position offers a supportive work environment where employees contribute directly to making every customer meal pleasurable and convenient. Those hired will gain valuable experience in a fast-moving, customer-focused restaurant setting with opportunities to develop professionally within an expanding business.
Job Requirements
- is solidly numerate
- can follow directions and achieve goals
- demonstrates strong customer service and interpersonal skills
- is able to communicate effectively to a variety of clientele
- a high school diploma or equivalent degree
- sales experience is a plus
- prior customer service experience
Job Qualifications
- strong customer service and interpersonal skills
- effective communication abilities to a variety of clientele
- ability to follow directions and achieve goals
- prior customer service experience is preferred
- high school diploma or equivalent is required
- sales experience is a plus
Job Duties
- Greets all customers politely when they enter the restaurant
- monitors orders and ensures their prompt delivery
- records customer orders, both at the counter and at the drive-through
- transfers orders to the kitchen to ensure their preparation
- helps package food in boxes and bags
- up-sells in-store promotions, when applicable
- listens to and resolves customer complaints, suggestions, and inquiries
- keeps the counter and dining area neat and clean
- sweeps and mops the floor regularly
- restocks napkins, straws, lids, and other supplies in the dining area
- takes money from customers and provides correct change
- processes credit card and debit card transactions
- keeps track of a cash drawer and ensures it is balanced at the end of the shift
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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