Cashier/Service Team Member

Michaels is a leading retail company specializing in arts and crafts supplies, framing, and creative products. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the U.S. and Canada, with a robust online presence through Michaels.com and Michaels.ca. The company is renowned as the go-to destination for all things creative, from crafting and DIY projects to custom framing and party supplies. Michaels is part of The Michaels Companies, Inc., which also owns Artistree, a manufacturer of custom and specialty framing merchandise. With a strong commitment to creativity and community, Michaels strives to fuel the joy of creativity and celebration for individuals, families, and artists of all skill levels.

Michaels values its team members and promotes a positive work environment where employees can grow, be innovative, and deliver excellent customer service. The company emphasizes inclusivity and equal opportunity employment, ensuring that all qualified individuals have access to employment opportunities and reasonable accommodations as needed. Michaels provides competitive compensation and comprehensive benefits for both full-time and part-time team members, including health insurance, paid time off, tuition assistance, and employee discounts.

The role of a Sales Associate at the Michaels store in Mission Viejo, CA, involves delivering friendly and efficient customer service to help customers find products and enjoy a smooth shopping experience. This position is responsible for assisting customers with shopping, providing solutions, and educating them about the store’s features such as the Rewards program and Private Label Credit Cards. The Sales Associate also handles cash transactions, supports omnichannel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participates in store operations such as truck unloading, stocking, merchandise recovery, and maintaining store standards.

Additionally, the Sales Associate plays a key role in promoting the company’s brand promises by ensuring the sales floor is visually appealing and fully stocked. They are expected to adhere to company policies, safety programs, standard operating procedures, and promote a respectful and positive atmosphere within the store. Cross-training in custom framing is also part of the role, allowing associates to assist in specialized areas of the store.

This role requires individuals to enjoy interacting with customers and fellow team members, possess multitasking abilities, and support organizational goals through dedicated performance. Candidates should be comfortable with physical tasks such as lifting, bending, standing for long durations, and using ladders. The compensation for this role ranges from $16.90 to $19.70 per hour, reflecting Michaels’ commitment to fair wages and rewarding hard work. Employment at Michaels offers an opportunity to work in a dynamic, creative retail environment where you can make a difference in customers’ experiences and contribute to a leader in the arts and crafts industry.