Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Uniform allowance
Job Description
DoubleTree Downtown is a vibrant and welcoming hotel establishment known for its excellent hospitality services and commitment to guest satisfaction. As part of the renowned Hilton Worldwide brand, DoubleTree Downtown offers guests a comfortable and memorable experience through well-appointed rooms, gourmet dining options, and exceptional service standards. Located in a dynamic urban setting, this hotel attracts a diverse clientele including business travelers, tourists, and local visitors looking for quality accommodations and dining experiences. The brand is widely recognized for its dedication to excellence in guest services, making it a preferred destination for travelers seeking comfort, convenience, and a friendly atmosphere.
The Host role at DoubleTree Downtown is crucial in delivering a warm and inviting atmosphere to restaurant guests. This position involves managing guest seating logistics to optimize comfort, ensure fair distribution among serving staff, and facilitate the smooth flow of orders to the kitchen. Hosts are the initial point of contact for diners, setting the tone for their dining experience with prompt greetings and attentive service.
In addition to greeting guests, Hosts are responsible for maintaining the cleanliness and readiness of their workstations, including storage areas and kitchen spaces to support seamless service operations. They assist in serving beverages and starters such as breads and butter, enhancing the overall dining experience. Their role extends to backing up servers by helping deliver orders and pre-busing tables, contributing to efficient table turnover and guest satisfaction.
Clearing and resetting tables promptly and accurately is another key duty, ensuring that tables are well-prepared for incoming guests at all times. Hosts also handle the transportation and sorting of soiled tableware to the dishwashing area, adhering to hygiene and safety standards rigorously. This role requires a high level of attention to safety procedures, cleanliness, and team cooperation, including assisting with buffet setup when needed.
Physical stamina and the ability to perform routine cleaning using hotel-approved products are essential, as hosts spend much of their shift standing, walking, and moving furniture or equipment. The position demands the physical capability to lift and carry heavy items such as tables, chairs, and podiums, sometimes weighing up to 80 or even 100 pounds when using hand carts. Flexibility, good communication skills, and a neat appearance aligned with company guidelines are also vital for success in this role.
DoubleTree Downtown emphasizes a culture of equal opportunity and inclusivity, ensuring a respectful work environment where all employees have a chance to thrive regardless of their background or identity. As part of the hospitality team, the Host contributes directly to the hotel’s reputation by promoting a welcoming environment and supporting an efficient service flow that results in positive guest experiences.
This position offers a fantastic opportunity for individuals passionate about hospitality and guest relations to grow their skills in a supportive and dynamic setting. Whether you are launching your career in the hotel and restaurant industry or looking to enhance your expertise, the Host role at DoubleTree Downtown provides a rewarding platform with significant interaction with guests and fellow team members, enhancing personal and professional development.
The Host role at DoubleTree Downtown is crucial in delivering a warm and inviting atmosphere to restaurant guests. This position involves managing guest seating logistics to optimize comfort, ensure fair distribution among serving staff, and facilitate the smooth flow of orders to the kitchen. Hosts are the initial point of contact for diners, setting the tone for their dining experience with prompt greetings and attentive service.
In addition to greeting guests, Hosts are responsible for maintaining the cleanliness and readiness of their workstations, including storage areas and kitchen spaces to support seamless service operations. They assist in serving beverages and starters such as breads and butter, enhancing the overall dining experience. Their role extends to backing up servers by helping deliver orders and pre-busing tables, contributing to efficient table turnover and guest satisfaction.
Clearing and resetting tables promptly and accurately is another key duty, ensuring that tables are well-prepared for incoming guests at all times. Hosts also handle the transportation and sorting of soiled tableware to the dishwashing area, adhering to hygiene and safety standards rigorously. This role requires a high level of attention to safety procedures, cleanliness, and team cooperation, including assisting with buffet setup when needed.
Physical stamina and the ability to perform routine cleaning using hotel-approved products are essential, as hosts spend much of their shift standing, walking, and moving furniture or equipment. The position demands the physical capability to lift and carry heavy items such as tables, chairs, and podiums, sometimes weighing up to 80 or even 100 pounds when using hand carts. Flexibility, good communication skills, and a neat appearance aligned with company guidelines are also vital for success in this role.
DoubleTree Downtown emphasizes a culture of equal opportunity and inclusivity, ensuring a respectful work environment where all employees have a chance to thrive regardless of their background or identity. As part of the hospitality team, the Host contributes directly to the hotel’s reputation by promoting a welcoming environment and supporting an efficient service flow that results in positive guest experiences.
This position offers a fantastic opportunity for individuals passionate about hospitality and guest relations to grow their skills in a supportive and dynamic setting. Whether you are launching your career in the hotel and restaurant industry or looking to enhance your expertise, the Host role at DoubleTree Downtown provides a rewarding platform with significant interaction with guests and fellow team members, enhancing personal and professional development.
Job Requirements
- Basic knowledge of food and beverage preparations
- knowledge of guest service standards and etiquette
- basic English proficiency
- ability to operate beverage equipment
- ability to comprehend and apply product safety instructions
- physical ability to stand walk sit for long periods
- ability to lift heavy items up to 80 lbs
- capability to operate hand carts with loads up to 100 lbs
- frequent twisting bending stooping reaching talking hearing seeing and smiling
- adherence to company policies and safety procedures
Job Qualifications
- Basic knowledge of food and beverage preparations
- understanding of service standards guest relations and etiquette
- knowledge of appropriate table settings and service ware preferred
- basic English language skills sufficient to understand customer inquiries and communicate simple instructions
- ability to operate beverage equipment such as coffee maker
- comprehension and application of written product labeling instructions for safe use
- ability to stand walk and sit continuously during shift
- ability to lift and move tables chairs and podiums up to 80 lbs
- ability to push pull and carry goods on hand carts up to 100 lbs
- physical ability to twist bend stoop reach talk hear see and smile
- commitment to neat clean and well-groomed personal appearance
Job Duties
- Ensure all guests receive a warm welcome
- coordinate guest seating to accommodate comfort
- distribute guests evenly among servers
- regulate order flow to the kitchen
- maintain stock and cleanliness of work-station including storage rooms and kitchen
- serve guests with beverages breads and butter and replenish as necessary
- assist servers in delivery of orders and pre-busing tables
- promptly clear dirty table settings and prepare table for resetting
- reset all service ware as prescribed
- transport all dirty tableware to dishwashing area and sort for proper cleaning
- perform routine cleaning tasks using standard hotel cleaning products
- adhere to all company policies and procedures
- assist with buffet as needed
- provide a safe work environment by following safety and security procedures
- maintain neat clean and well-groomed appearance
- perform any related duties as requested by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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