Cashier/Customer Service Assisstant

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $15.30 - $16.99

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Same Day Pay

competitive pay

Inclusive culture

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

short term disability

long term disability

Paid holidays

Paid Time Off

staff discount

Career development opportunities

Paid community volunteer opportunities

Tuition Reimbursement

401K with company match

Job Description

Nebraska Furniture Mart (NFM), established in 1937, is a renowned furniture retailer that has built a legacy of hiring friends who share a passion for helping customers feel right at home. Known for its commitment to employee satisfaction and community involvement, NFM is celebrated as one of Furniture Today’s Best Places to Work. The company prides itself on offering a fun and stable work environment with a history devoid of layoffs, highlighting its dedication to job security and employee growth. NFM fosters a safe workplace and shopping environment, providing development opportunities that help employees carve out rewarding career paths. The culture at NFM encourages volunteering and community service, making it a place where employees not only work but also contribute positively to society.

The role of Cashier/Customer Service Assistant at NFM is a key position aimed at creating an exceptional experience for customers. With a pay range of $15.30 to $16.99 per hour, this job offers a perfect opportunity for individuals who enjoy helping others and thrive in a customer-facing role. The Cashier/Customer Service Assistant is responsible for engaging customers during transactions, addressing their concerns, and ensuring smooth order processing either in person or over the phone. This role demands creative problem-solving skills, a commitment to customer satisfaction, and the ability to maintain a friendly and welcoming demeanor. Employees in this position play a crucial role in building lasting relationships with customers by providing excellent service, troubleshooting issues effectively, and processing refunds, exchanges, or cancellations as needed. By representing NFM’s brand values and delivering memorable service, the Cashier/Customer Service Assistant directly impacts the company’s mission of helping people create lifestyles they love for themselves and their loved ones. This is more than a job—it’s an opportunity to be part of a supportive family that values your contributions and helps you grow both personally and professionally.

Job Requirements

High school diploma or GED preferred
6 months of customer service experience preferred
6 months of cash handling experience preferred
If candidate does not meet preferred requirement a proofreading test should be administered
Knowledge of general credit information preferred
Working knowledge of computers required
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn’t limited to criminal background check

Job Qualifications

High school diploma or GED preferred
6 months of customer service experience preferred
6 months of cash handling experience preferred
Knowledge of general credit information preferred
Working knowledge of computers required
English/Spanish bilingual speakers preferred
Ability to work night, weekend and/or early morning hours based on business needs

Job Duties

Provide a friendly, welcoming face while relating with customers through conversation
Resolve various situations over the phone or in-person for internal/external customers
Determine what service is necessary and negotiate settlements
Prepare appropriate paperwork, issue refunds, exchanges, cancellations and service claims while following processes to ensure error-free customer orders
Establish a lasting, positive impression that creates customers for life