
Job Overview
Compensation
Hourly
Range $17.50 - $25.40
Benefits
Store discount
Paid Time Off
financial wellness programs
Health and wellness support
Team member perks
Job Description
Whole Foods Market is a leading American supermarket chain known for offering high-quality natural and organic products. Established in 1980, the company has grown to become a powerhouse in the retail grocery industry with a passionate commitment to promoting responsible sourcing, sustainable agriculture, and healthy lifestyles. Whole Foods Market is more than just a grocery store; it is a community-focused, mission-driven company dedicated to nourishing people and the planet. They actively fund grants for school gardens, provide access to healthy food in underserved communities, and support initiatives to alleviate poverty globally. This unique and holistic approach defines the corporate culture and invites team members to be part of a meaningful movement toward positive change in the food industry and beyond.
Whole Foods Market is currently seeking Customer Service & E-Commerce Team Members to join their dynamic retail teams. This role is essential in providing a seamless and positive experience for customers both in-store and through digital platforms. Team Members in this position assist customers through the check-out process, operate registers, bag groceries, and manage the customer service desk. Additionally, they help maintain attractive and inviting service displays, ensuring the Whole Foods Market customer service vision is consistently upheld. Employee responsibilities include following all Standard Operating Procedures, supporting core company values, promoting key programs and initiatives, and ensuring health and safety compliance, including food safety and regulatory standards.
Whole Foods Market is currently seeking Customer Service & E-Commerce Team Members to join their dynamic retail teams. This role is essential in providing a seamless and positive experience for customers both in-store and through digital platforms. Team Members in this position assist customers through the check-out process, operate registers, bag groceries, and manage the customer service desk. Additionally, they help maintain attractive and inviting service displays, ensuring the Whole Foods Market customer service vision is consistently upheld. Employee responsibilities include following all Standard Operating Procedures, supporting core company values, promoting key programs and initiatives, and ensuring health and safety compliance, including food safety and regulatory standards.
Job Requirements
- No prior retail experience required
- must be able to lift 50 pounds
- standing/walking 6-8 hours in an 8-hour work day
- hand use: single grasping, fine manipulation, pushing and pulling
- work requires the following motions: bending, twisting, squatting and reaching
- exposure to FDA approved cleaning chemicals
- exposure to temperatures: 90 degrees Fahrenheit
- ability to work in a wet and cold environment
- ability to work a flexible schedule including nights, weekends, and holidays as needed
- ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
- may require use of ladders
Job Qualifications
- Demonstrates patience in dealing with customers and Team Members
- maintains proficiency with the Cashier Code Book and PLUs
- strong basic math skills
- strong to excellent communication skills and willingness to work as part of a team
- ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors
- ability to meet customer service expectations and standards in all interactions
- ability to follow directions and procedures
- effective time management and organization skills
- passion for natural foods and the mission of Whole Foods Market
- strong work ethic and ability to work in a fast-paced environment with a sense of urgency
- understanding of and compliance with WFM quality goals
- strong attention to detail
Job Duties
- Checks out customer groceries efficiently and accurately
- upholds government regulations concerning sale of alcoholic beverages and taxation
- follows proper check, ATM, and credit procedures
- uses proper tares procedures when ringing up scalable items
- cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary
- follows all cash handling procedures – meeting and exceeding regional cashier variance policy
- may assist with training of new Cashier and Cashier Assistant Team Members
- assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time
- proactively participates in company programs as directed by leadership
- arrives to workstation on time, appropriately groomed, dressed and ready to work
- provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques
- answers phones and pages promptly and courteously
Job Criteria
Experience
No experience required
Job Location
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