
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $18.00 - $25.40
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Store discount
financial wellness programs
Health and wellness support
employee perks
Job Description
Whole Foods Market is a renowned American supermarket chain specializing in natural and organic foods. Founded in 1980, it has since grown to be a leader in the retail grocery sector, emphasizing high-quality, locally sourced, and sustainable products. With stores across the United States and internationally, Whole Foods Market combines a strong commitment to health-conscious food products with excellent customer service and community engagement. The company's culture focuses on teamwork, integrity, and respect for both employees and customers, fostering an environment where team members thrive and customers receive an exceptional shopping experience.
The Customer Service & E-Commerce Team Member role at Whole Foods Market is essential for maintaining the positive company image and delivering top-notch service to customers. This position involves assisting customers during checkout, performing all cash register functions, bagging groceries, and working at the customer service desk. The team member supports the Whole Foods Market Customer Service vision by keeping customer service areas attractive and ensuring a smooth shopping experience. This role requires strict adherence to team and store Standard Operating Procedures, including health and safety regulations and quality standards.
As a Customer Service & E-Commerce Team Member, you will be engaged in various duties such as efficiently checking out groceries, upholding government regulations concerning alcohol sales and taxation, following proper transaction procedures, maintaining the cleanliness and organization of front end areas, and assisting with controlling customer flow during peak times. This position also involves proactive participation in company programs and ongoing training. Team members are expected to arrive prepared, on time, and dressed appropriately while consistently delivering courteous, friendly, and efficient service to customers and fellow team members.
This full-time or part-time hourly position offers a wage range between $18.00 and $25.40, commensurate with experience. Whole Foods Market also provides "Whole Benefits," a comprehensive benefits program for eligible team members that includes store discounts, paid time off, financial wellness resources, health and wellness support programs, and access to other employee perks. As such, this role not only offers an opportunity for earning competitive pay but also supports overall well-being and professional growth in a fast-paced retail environment focused on natural and organic products.
The role demands physical stamina such as the ability to lift up to 50 pounds, stand or walk for 6-8 hours daily, and work in varying temperature conditions. Flexibility in scheduling, including nights, weekends, and holidays, is required. Whole Foods Market values diversity and provides an equal employment opportunity to all applicants, emphasizing qualifications and business needs for hiring and promotion. Team members who successfully complete their first 90 days may be eligible for a base rate increase, reflecting the company’s commitment to recognizing performance and dedication. Joining the Whole Foods Market team means being part of a company that champions sustainability, community, and a passion for natural foods.
The Customer Service & E-Commerce Team Member role at Whole Foods Market is essential for maintaining the positive company image and delivering top-notch service to customers. This position involves assisting customers during checkout, performing all cash register functions, bagging groceries, and working at the customer service desk. The team member supports the Whole Foods Market Customer Service vision by keeping customer service areas attractive and ensuring a smooth shopping experience. This role requires strict adherence to team and store Standard Operating Procedures, including health and safety regulations and quality standards.
As a Customer Service & E-Commerce Team Member, you will be engaged in various duties such as efficiently checking out groceries, upholding government regulations concerning alcohol sales and taxation, following proper transaction procedures, maintaining the cleanliness and organization of front end areas, and assisting with controlling customer flow during peak times. This position also involves proactive participation in company programs and ongoing training. Team members are expected to arrive prepared, on time, and dressed appropriately while consistently delivering courteous, friendly, and efficient service to customers and fellow team members.
This full-time or part-time hourly position offers a wage range between $18.00 and $25.40, commensurate with experience. Whole Foods Market also provides "Whole Benefits," a comprehensive benefits program for eligible team members that includes store discounts, paid time off, financial wellness resources, health and wellness support programs, and access to other employee perks. As such, this role not only offers an opportunity for earning competitive pay but also supports overall well-being and professional growth in a fast-paced retail environment focused on natural and organic products.
The role demands physical stamina such as the ability to lift up to 50 pounds, stand or walk for 6-8 hours daily, and work in varying temperature conditions. Flexibility in scheduling, including nights, weekends, and holidays, is required. Whole Foods Market values diversity and provides an equal employment opportunity to all applicants, emphasizing qualifications and business needs for hiring and promotion. Team members who successfully complete their first 90 days may be eligible for a base rate increase, reflecting the company’s commitment to recognizing performance and dedication. Joining the Whole Foods Market team means being part of a company that champions sustainability, community, and a passion for natural foods.
Job Requirements
- Must be able to lift 50 pounds
- standing or walking for 6 to 8 hours in an 8-hour workday
- hand use including single grasping, fine manipulation, pushing and pulling
- ability to bend, twist, squat, and reach
- exposure to FDA approved cleaning chemicals
- ability to work in temperatures up to 90 degrees Fahrenheit
- ability to work in wet and cold environments
- availability to work flexible schedules including nights, weekends, and holidays
- ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery
- may require use of ladders
- must arrive to workstation on time and appropriately groomed
- must work all scheduled shifts and attend required trainings and meetings
Job Qualifications
- No prior retail experience required
- strong basic math skills
- strong to excellent communication skills
- ability to work as part of a team
- ability to deliver information clearly and respectfully
- ability to meet customer service expectations and standards
- ability to follow directions and procedures
- effective time management and organization skills
- passion for natural foods and Whole Foods Market mission
- strong work ethic
- ability to work in a fast-paced environment with a sense of urgency
- understanding of and compliance with WFM quality goals
- strong attention to detail
Job Duties
- Check out customer groceries efficiently and accurately
- uphold government regulations concerning sale of alcoholic beverages and taxation
- follow proper check, ATM, and credit procedures
- use proper tares procedures when ringing up scalable items
- clean and stock front end areas, including own register, changing tapes and ribbon as necessary
- follow all cash handling procedures, meeting and exceeding regional cashier variance policy
- assist with training of new cashier and cashier assistant team members
- assist supervisor in controlling customer flow and backed up lines helping reduce customer waiting time
- proactively participate in company programs as directed by leadership
- arrive on time, appropriately groomed, dressed, and ready to work
- provide excellent customer service, address needs of customers promptly and effectively, and model suggestive selling techniques
- answer phones and pages courteously
- maximize sales potential through effective prepping, storing, rotating, stocking, and merchandising of products
- follow and ensure compliance with established procedures including Weights and Measures, health and sanitation, and safe work practices
- maintain clean and sanitary working and shopping environment
- maintain equipment according to cleanliness and safety standards
- perform opening, mid, and closing duties as assigned
- ensure accuracy of signs and pricing
- immediately report safety hazards and violations
- perform other duties as assigned by store or company leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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