
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $17.00 - $25.40
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Store discount
Paid Time Off
financial wellness support
Health and wellness programs
Team member perks
Job Description
Whole Foods Market is a renowned grocery store chain dedicated to promoting healthy living and sustainability. Founded with a mission to nourish people and the planet, Whole Foods Market takes pride in improving how people eat through offering fresh, natural, and organic foods. The company also contributes to the community by funding grants for school gardens, providing access to nutritious food to underserved areas known as food deserts, and supporting poverty alleviation efforts in developing countries. This commitment makes Whole Foods Market more than just a grocery store; it stands as a beacon of positive change and social responsibility in the retail industry. Whole Foods Market continually strives to set new standards of excellence, driving innovation and revolutionizing the grocery sector by focusing not only on quality products but also on ethical sourcing, community engagement, and environmental stewardship.
The role of a Customer Service & E-Commerce Team Member at Whole Foods Market is integral to delivering on the company’s promise of excellent service and sustainable practices. This position involves assisting customers during the checkout process, handling all cash register functions, bagging groceries, and managing the customer service desk. Team Members ensure that customer service displays are attractive and welcoming, supporting the overall customer service vision of Whole Foods Market. Employees are expected to embody the brand’s core values by providing courteous, friendly, and efficient service to both customers and fellow team members. The role demands adherence to store standard operating procedures and the ability to perform duties related to other Team Member job descriptions, offering flexibility and growth opportunities.
In addition to the routine tasks, the Customer Service & E-Commerce Team Member actively contributes to promoting company programs and initiatives. These include compliance with health and safety regulations, food safety guidelines, and maintaining a clean and sanitary work environment. The position requires a proactive approach, including assisting with customer flow management during busy periods, training new team members, and participating in ongoing company training sessions. Whole Foods Market provides a work environment that values personal growth, teamwork, and a passion for natural and organic foods. The wage range for this position is $17.00 to $25.40 per hour, commensurate with experience.
Whole Foods Market offers comprehensive benefits through its Whole Benefits program, which includes eligibility for store discounts, paid time off, financial wellness support, health and wellness programs, and other team member perks. This role offers new team members the chance to receive a wage increase after 90 days of successful employment. Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion, and encourages applications from all qualified candidates. Joining the Whole Foods Market team means becoming part of a company that is committed to making meaningful change from local communities to the global stage, supporting not only the health of individuals but also the health of the planet.
The role of a Customer Service & E-Commerce Team Member at Whole Foods Market is integral to delivering on the company’s promise of excellent service and sustainable practices. This position involves assisting customers during the checkout process, handling all cash register functions, bagging groceries, and managing the customer service desk. Team Members ensure that customer service displays are attractive and welcoming, supporting the overall customer service vision of Whole Foods Market. Employees are expected to embody the brand’s core values by providing courteous, friendly, and efficient service to both customers and fellow team members. The role demands adherence to store standard operating procedures and the ability to perform duties related to other Team Member job descriptions, offering flexibility and growth opportunities.
In addition to the routine tasks, the Customer Service & E-Commerce Team Member actively contributes to promoting company programs and initiatives. These include compliance with health and safety regulations, food safety guidelines, and maintaining a clean and sanitary work environment. The position requires a proactive approach, including assisting with customer flow management during busy periods, training new team members, and participating in ongoing company training sessions. Whole Foods Market provides a work environment that values personal growth, teamwork, and a passion for natural and organic foods. The wage range for this position is $17.00 to $25.40 per hour, commensurate with experience.
Whole Foods Market offers comprehensive benefits through its Whole Benefits program, which includes eligibility for store discounts, paid time off, financial wellness support, health and wellness programs, and other team member perks. This role offers new team members the chance to receive a wage increase after 90 days of successful employment. Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion, and encourages applications from all qualified candidates. Joining the Whole Foods Market team means becoming part of a company that is committed to making meaningful change from local communities to the global stage, supporting not only the health of individuals but also the health of the planet.
Job Requirements
- Must be able to lift 50 pounds
- standing or walking 6-8 hours in an 8-hour work day
- hand use including single grasping, fine manipulation, pushing and pulling
- ability to bend, twist, squat and reach
- exposure to FDA approved cleaning chemicals
- exposure to temperatures up to 90 degrees Fahrenheit
- ability to work in wet and cold environments
- ability to work flexible schedule including nights, weekends, and holidays
- ability to use tools and equipment including box cutters and electric pallet jacks
- may require use of ladders
Job Qualifications
- No prior retail experience required
- strong basic math skills
- strong to excellent communication skills
- ability to deliver information clearly and respectfully
- ability to meet customer service expectations
- ability to follow directions and procedures
- effective time management and organizational skills
- passion for natural foods and the mission of Whole Foods Market
- strong work ethic
- ability to work in a fast-paced environment
- understanding of WFM quality goals
- strong attention to detail
Job Duties
- Checks out customer groceries efficiently and accurately
- upholds government regulations concerning sale of alcoholic beverages and taxation
- follows proper check, ATM, and credit procedures
- uses proper tares procedures when ringing up scalable items
- cleans and stocks Front End areas including own register
- follows all cash handling procedures meeting regional cashier variance policy
- may assist with training of new Cashier and Cashier Assistant Team Members
- assists supervisor in controlling customer flow and backed up lines
- proactively participates in company programs as directed by leadership
- arrives to workstation on time, appropriately groomed, dressed and ready to work
- provides excellent customer service and addresses customer needs in a timely and effective manner
- maximizes sales potential through effective prepping, storing, rotating, stocking, and merchandising of product
- follows and complies with established procedures including Weights and Measures, health and sanitation, and safe work practices
- maintains a clean and sanitary working and shopping environment
- performs opening, mid, and closing duties as assigned
- immediately reports safety hazards and violations
- performs other duties as assigned by store or company leadership
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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