Cashier Server Island Grill Fulltime Swing Shift

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development opportunities

flexible scheduling

Job Description

The Nugget is a renowned entertainment and hospitality establishment known for its vibrant atmosphere, exceptional service, and diverse dining options. Operating within the hospitality and food service industry, the Nugget offers guests a memorable experience by combining quality food, attentive service, and a welcoming environment. This establishment prides itself on its commitment to customer satisfaction and maintains a professional team that upholds its high standards during each guest interaction. The Nugget also features a wide range of amenities including live entertainment, special events, and promotions that appeal to local residents and tourists alike, fostering a community-centered space with a focus on hospitality excellence.

This role is a dynamic position responsible for delivering outstanding guest experiences by greeting guests promptly and courteously, taking food and beverage orders, including alcoholic beverages, and executing all cash and credit card transactions efficiently at the counter. The position involves serving and delivering prepared orders to guests, maintaining knowledge of all current promotions, coupons, and special events, and handling guest inquiries and concerns with professionalism. The successful candidate will play an essential role in ensuring smooth operations within the restaurant while maintaining a positive and professional image that reflects the Nugget's values. This position requires an individual who can work in a fast-paced environment, demonstrate excellent communication skills, and adhere to local, state, and federal regulations regarding alcohol service. The employment is typically part of the hospitality staff workforce with an emphasis on high-quality customer service, cleanliness, safety, and teamwork. Individuals seeking this role should be at least 21 years of age due to the responsibilities involving alcohol service and must have a certification in Alcohol Awareness. The role demands regular and predictable attendance along with the physical ability to lift and move products up to 50 lbs and the capacity to work in varied environmental conditions.

Job Requirements

Minimum 21 years of age
High school diploma or equivalent
Alcohol Awareness Certification
Ability to walk, stand, or sit for extended periods
Ability to lift and move product up to 50 lbs
Fine finger manipulation
Ability to work in varied environmental conditions including smoke, variable temperature, lighting, and noise levels
Availability to perform work indoors and outdoors during special events
Effective verbal and written communication in English

Job Qualifications

High school diploma or equivalent
Ability to effectively communicate verbally and in written form in English
Alcohol Awareness Certification
Previous customer service experience preferred
Familiarity with cash handling and point of sale systems a plus
Ability to maintain professionalism and composure in a fast-paced environment
Strong interpersonal and communication skills
Team-oriented mindset with a focus on guest satisfaction

Job Duties

Greet guests in a prompt, friendly, courteous, and professional manner
Take guests food and drink orders in a timely manner
Process all transactions prior to the guest leaving the counter
Clean and clear tables as needed
Deliver prepared orders and drinks, alcoholic beverages included, to guests in a timely and friendly manner
Answer phone in a prompt and courteous manner
Process all payment transactions in a timely, accurate and efficient manner according to established procedures
Maintain knowledge of all comp and coupon policies
Process and pay out tips at the end of each shift according to tip out practices
Assist with guest concerns informing manager on duty as appropriate
Maintain knowledge of property outlets, special events, concerts, and promotions
Offer a cordial farewell and thank guests for dining upon departure
Address guest complaints and concerns in a timely and professional manner
Establish and maintain effective channels of communication with all levels of the Nugget team and guests
Using the Nugget’s system of recognition, recognize team members who are going "above and beyond" as appropriate
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
Regular predictable attendance is required
Other duties and responsibilities as assigned