Cashier - Room Service

This company is a leader in the hospitality industry, committed to providing exceptional dining and guest experiences. Known for a warm and welcoming environment, the establishment operates a full-service restaurant that prides itself on quality, service, and an inviting atmosphere. The team members are valued as the key to the company's success, with a strong emphasis on their health and well-being, as well as that of their families. The company offers a comprehensive benefits package that supports employees' health, financial security, and work-life balance. Employment status may affect available benefits, and detailed information on these is provided on the company’s career site. This position is a crucial role within the restaurant, responsible for handling financial transactions accurately and ensuring guests receive prompt and courteous service. The Cashier position requires familiarity with all menu items, including ingredients and potential allergens, and a deep knowledge of the wine list to assist guests effectively and answer questions accurately. A clean, orderly environment is maintained at all times to enhance the dining experience. Detailed attention is given to the cashier stand, ensuring it is fully stocked with all necessary materials such as pens, note pads, credit card vouchers, menus, and cash handling forms. Guest transactions are processed according to proper point-of-sale and cash handling procedures, including sales, payment processing, and making change accurately. Additional duties include answering phone calls and taking orders as needed, maintaining positive and professional communication with colleagues, and promoting a healthy, safe work environment for both employees and guests. The role also involves being knowledgeable of the property's facilities, services, hours, events, and amenities to proactively assist guests and enhance their experience. The cashier helps guests navigate the property by providing clear directions or escorting them when possible and works to resolve guest complaints promptly and professionally according to company procedures. A positive working environment is fostered where all employees are encouraged to maximize their potential, with an emphasis on teamwork and delivering exceptional service. Team members are expected to listen to feedback from guests, employees, and managers to understand strengths and improvement opportunities. Initiative and a welcoming attitude, including smiling and offering a warm greeting to guests, are essential to the role, as is the willingness to assist throughout the property. Additional responsibilities may be assigned by department managers and supervisors, and maintaining confidentiality of guest, employee, and company information is mandatory. General training is provided to ensure skills and knowledge meet the company's service standards, with on-the-job experience considered an important component of learning. This position requires integrity and compliance with all relevant federal, state, and gaming regulations, including obtaining and maintaining necessary licenses and certifications. The company maintains an at-will employment policy, retaining the right to modify job descriptions as needed while valuing the contributions of its team members.