Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $16.00
Benefits
Generous Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Sick Time Off
Job Description
Reimagined Parking is a leading provider in the parking solutions industry, representing a family of nationally recognized operating companies including Impark, Lanier Parking, Republic Parking, AmeriPark, and Park One. They are a people-driven and tech-powered organization managing over 2,500 high-density parking facilities across 275 cities in North America. With a workforce of approximately 6,500 employees, Reimagined Parking generates 34 million digital transactions annually, showcasing their expansive and innovative presence in the market. The company prioritizes building a positive work culture, valuing great people who drive exceptional results. They focus on delivering excellence through teams who are supported, championed, and fostered within their operational framework. This commitment to employees makes Reimagined Parking a reputable and attractive employer in the parking service industry.
The role of Cashier Lead is a pivotal position based at Birmingham Shuttlesworth Airport, located at 5900 Messer Airport Highway. This position offers a competitive hourly wage of $16 and requires working variable shifts to accommodate operational needs. The Cashier Lead oversees daily cashier operations, ensuring accuracy in cash handling, adherence to company policies, and delivering outstanding guest service. This role not only manages the transactional aspect of the parking facility but also acts as a leadership figure for cashier team members, ensuring smooth shift operations and robust support. Responsibilities include managing cash and payment processes, monitoring cash drawer organization, and securing funds during revenue drops and deposits. Additionally, the Cashier Lead must uphold professionalism and customer-focused service by assisting guests, resolving complaints, and maintaining clear, respectful communication.
The role demands attention to detail, excellent customer service skills, and the ability to lead by example. The Cashier Lead will maintain the cleanliness and safety of the cashier booth and surrounding areas while ensuring compliance with company dress code and punctuality standards. Physical demands include standing for extended periods, handling cash and equipment, and performing light cleaning duties, sometimes involving lifting items up to 25 pounds. The working conditions challenge the employee with exposure to various weather elements and a fast-paced, customer-facing environment typical of airport parking operations. Reimagined Parking provides a supportive environment encouraging leadership growth, quick decision-making, and operational excellence.
This role is critical to delivering Reimagined Parking's commitment to exceptional service and operational precision. The Cashier Lead, by providing guidance to cashier team members and directly engaging with guests, helps shape a positive customer experience that aligns with the company's values. This is an excellent opportunity for individuals looking to advance informal leadership skills and gain experience in a customer service-driven and dynamic operational setting, all while enjoying a comprehensive benefits package and being part of a leading parking solutions company.
The role of Cashier Lead is a pivotal position based at Birmingham Shuttlesworth Airport, located at 5900 Messer Airport Highway. This position offers a competitive hourly wage of $16 and requires working variable shifts to accommodate operational needs. The Cashier Lead oversees daily cashier operations, ensuring accuracy in cash handling, adherence to company policies, and delivering outstanding guest service. This role not only manages the transactional aspect of the parking facility but also acts as a leadership figure for cashier team members, ensuring smooth shift operations and robust support. Responsibilities include managing cash and payment processes, monitoring cash drawer organization, and securing funds during revenue drops and deposits. Additionally, the Cashier Lead must uphold professionalism and customer-focused service by assisting guests, resolving complaints, and maintaining clear, respectful communication.
The role demands attention to detail, excellent customer service skills, and the ability to lead by example. The Cashier Lead will maintain the cleanliness and safety of the cashier booth and surrounding areas while ensuring compliance with company dress code and punctuality standards. Physical demands include standing for extended periods, handling cash and equipment, and performing light cleaning duties, sometimes involving lifting items up to 25 pounds. The working conditions challenge the employee with exposure to various weather elements and a fast-paced, customer-facing environment typical of airport parking operations. Reimagined Parking provides a supportive environment encouraging leadership growth, quick decision-making, and operational excellence.
This role is critical to delivering Reimagined Parking's commitment to exceptional service and operational precision. The Cashier Lead, by providing guidance to cashier team members and directly engaging with guests, helps shape a positive customer experience that aligns with the company's values. This is an excellent opportunity for individuals looking to advance informal leadership skills and gain experience in a customer service-driven and dynamic operational setting, all while enjoying a comprehensive benefits package and being part of a leading parking solutions company.
Job Requirements
- Must be at least 18 years of age
- must successfully pass a background check, in accordance with company policy and applicable laws
- must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security
- ability to stand for extended periods of time
- frequent use of hands for handling cash, tickets, and operating equipment
- ability to bend, reach, twist, and perform light cleaning duties
- ability to lift and/or move items up to approximately 25 pounds
- visual acuity sufficient to read tickets, screens, and signage
- ability to hear and communicate effectively with guests and team members
Job Qualifications
- Excellent customer service and interpersonal communication skills
- ability to communicate clearly and professionally with guests and teammates
- strong attention to detail and accuracy
- basic math and cash-handling proficiency
- ability to learn quickly and make sound decisions in a fast-paced environment
- previous cash-handling experience
- prior customer service experience
- informal leadership or "go-to" experience
Job Duties
- Accurately process cash, credit card, and other payment transactions
- maintain an organized cash drawer and ticket supplies at all times
- prepare cash control logs and summary sheets neatly and accurately
- report all cash overages and shortages promptly to management
- ensure adequate change is available throughout the shift
- complete shift and daily reconciliations of receipts, cash, and charges
- perform revenue drops according to location-specific procedures
- secure all funds and control documents in deposit bags prior to deposit
- greet and depart guests in a friendly, courteous, and professional manner
- deliver exceptional customer service by remaining pleasant, helpful, and solution-oriented
- assist with resolving customer complaints and escalate concerns when appropriate
- answer guest questions and provide clear information regarding parking procedures
- communicate respectfully and professionally with guests, clients, and teammates
- assist guests entering and exiting the property
- answer telephone calls promptly and courteously, when required
- serve as a knowledgeable point of contact for cashier team members during assigned shifts
- support new and existing cashiers by reinforcing proper cash-handling and guest service procedures
- lead by example by demonstrating accuracy, professionalism, and policy compliance
- communicate operational issues or recurring concerns to management
- maintain a clean, orderly, and safe cashier booth and surrounding work area
- clean and organize the booth interior and windows
- ensure signage and equipment are clean and free of vandalism or graffiti
- walk the parking facility to remove trash and replace garbage liners as needed
- ensure supplies are stocked, properly stacked, and organized
- maintain a safe and secure work environment at all times
- lock windows and doors and secure cash if leaving the booth for any reason
- report all accidents, incidents, suspicious activity, or safety concerns immediately
- adhere to all company policies, procedures, and safety standards
- follow Reimagined Parking dress code and grooming standards
- ensure punctuality and accurate timecard punches at the start and end of each shift
Job Criteria
Experience
No experience required
Job Location
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