Cashier & Server

Black Walnut is a dynamic restaurant known for its delicious food and outstanding handcrafted cocktails, operating with a fast casual guest ordering style. The establishment has successfully carved a niche by aiming to elevate the typical fast casual dining experience through exceptional hospitality that exceeds guests' expectations. With a strong focus on delivering personal and memorable service, Black Walnut combines the convenience of fast casual dining with the warmth and attentiveness typically found in higher-end restaurant settings. This approach not only enhances guest satisfaction but also fosters a welcoming environment where customers feel valued and well cared for.

At Black Walnut, the dining room team plays a crucial role in embodying the restaurant’s commitment to quality and hospitality. The team members are cross-trained to perform two primary roles: Cashier and Server. The Cashier is the first point of contact for guests, responsible for greeting them warmly, taking orders accurately, and making personalized recommendations to enhance the dining experience. By guiding guests through the ordering process with a hospitable attitude, the Cashier ensures that each visit starts on a positive note and leaves a lasting impression.

Meanwhile, the Server is assigned specific sections within the restaurant to oversee the full guest experience. Unlike traditional servers who take the initial order, the Server at Black Walnut focuses on table maintenance, food running, guest engagement throughout the meal, and providing a warm farewell. This model ensures that service is smooth and attentive from the moment the food arrives to the guest’s departure, maintaining high standards of food presentation and quality.

Additionally, team members may be trained to fulfill other roles including greeter, coffee bar attendant, and expo. This versatility within the workforce enhances operational efficiency and provides staff with a well-rounded skill set, contributing to their professional growth. The collaborative and flexible work environment encourages employees to develop their hospitality skills in diverse capacities while delivering exceptional service.

Black Walnut values community and employee well-being, offering flexible schedules and competitive earnings to accommodate the lifestyles of its team members. The company fosters a positive workplace culture by providing benefits such as $2 partner meals, a 25% discount on off-shift meals, a 401k plan with company match, and comprehensive health benefits for full-time employees. These perks demonstrate the restaurant’s investment in its employees’ health, financial security, and overall job satisfaction.

The role demands physical stamina, as employees must be able to lift up to 30 pounds and remain on their feet for up to eight hours. Strong computer, organizational, and communication skills are essential for success. The ideal candidate is a quick thinker with a sense of urgency who can effectively manage stress and resolve guest concerns tactfully. Great people skills and a friendly demeanor are paramount, as is the ability and willingness to make eye contact and smile at every guest.

Candidates must also be certified to serve alcohol, highlighting the restaurant’s commitment to responsible service. Overall, joining the Black Walnut team means becoming part of a vibrant, guest-focused environment where every day offers opportunities to engage, grow, and contribute to a memorable dining experience. This position is perfect for those passionate about hospitality and eager to be part of a team that values excellence, versatility, and warm, personalized service.