Job Overview

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Compensation

Hourly
Range $12.00 - $14.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
flexible schedules
Employee Discounts

Job Description

Torchy's is a renowned restaurant brand that began its journey in Austin, Texas, in 2006. Founded with a vision to serve the Best Damn Tacos, Torchy's has grown from a humble food trailer to multiple locations across several states. This expansion is a testament to the passion and dedication behind Torchy's mission: Be Damn Good. At its core, Torchy's is about delivering exceptional hospitality, outstanding food experiences, and a friendly atmosphere that keeps guests coming back for more. Whether you're stopping by for a quick bite or a casual meal with friends, Torchy's places a strong emphasis on quality, detail, and guest satisfaction. The company's motto, "Devil is in the details," reflects its commitment to excellence in every aspect of service and food preparation.

The Hospitality Team Member role at Torchy's serves as the frontline of the guest experience. As a Hospitality Team Member with responsibilities as a Cashier/Runner, you are more than just an order taker or food runner; you are the heart and soul of the restaurant experience. This position involves greeting guests warmly, understanding their needs, and ensuring they leave happier than when they arrived. The role demands strong interpersonal skills, a cheerful disposition, and an ability to provide personalized guest service, making each visit memorable. Key duties include operating the point of sale system efficiently for fast and accurate transactions, demonstrating thorough knowledge of the menu and current promotions to assist guests effectively, running food promptly to tables, and maintaining cleanliness in guest-facing areas.

The Hospitality Team Member is expected to collaborate seamlessly with managers, kitchen staff, and fellow team members to create a smooth and inviting service flow. Adaptability is crucial, as the restaurant environment can change rapidly, requiring swift responses to busy periods or special guest requests. Attention to detail ensures the accuracy of orders and anticipates guest needs, such as refilling chips and drinks proactively. This full-time or part-time role offers a starting pay of $13.00 per hour, with additional benefits including tip sharing on top of hourly wages. Torchy's supports its workforce with flexible scheduling, casual dress code, and opportunities for professional growth and development within the company.

Overall, this position is ideal for individuals passionate about hospitality and customer service who want to be part of a company with a strong culture and commitment to excellence. Torchy's comprehensive benefits, including access to medical, dental, and vision plans, paid time off, well-being programs, and a supportive company culture, make it an attractive place to build a career. Joining Torchy's means joining a team dedicated to making every guest experience exceptional and upholding the brand's reputation as a leading destination for outstanding tacos and hospitality.

Job Requirements

  • Must be able to lift, push, pull or carry objects up to 40 lbs
  • must be able to stand for several hours and walk for long periods of time
  • must be able to bend, stretch, twist, or reach for objects on shelves of varying heights

Job Qualifications

  • Strong verbal communication skills
  • availability to work a flexible schedule
  • 2 years of work experience providing customer service in the restaurant, hospitality, or retail industry preferred
  • 2 years of experience using POS systems preferred

Job Duties

  • Greet guests, ask questions to understand their needs, offer suggestions, and ensure each transaction is fast and accurate
  • deliver outstanding hospitality, making each guest feel welcomed and valued
  • learn the menu and maintain knowledge of current promotions to make personalized recommendations
  • run food to tables ensuring correct and speedy delivery
  • proactively offer refills on chips and drinks and exceed guest expectations
  • ensure all guest-facing areas are neat, clean, organized, and inviting
  • work collaboratively with managers, kitchen, and Hospitality Team to resolve problems and ensure smooth service

Job Criteria

Experience

No experience required


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