Cashier and Customer Service Rep

This busy retail store located at Ala Moana in Honolulu, Oahu, is currently seeking dedicated and customer-focused associates to support their operations through the end of the year, with a potential for extension. Ala Moana is a prime shopping destination known for its diverse range of stores and high customer traffic, making it a vibrant and dynamic workplace for retail professionals. The store operates in a fast-paced environment, requiring associates who can efficiently manage customer service responsibilities and contribute to an organized, welcoming shopping experience.

This position offers full-time opportunities, with shifts generally scheduled between 9:30am and 8pm from Sunday through Saturday. Candidates must be able to work a minimum of 30 hours per week to accommodate the store’s busy schedule. The compensation is competitive and varies based on bilingual capabilities, with bilingual English-Japanese speakers earning $21.50 per hour and non-bilingual associates earning $18.50 per hour. This pay structure underscores the value placed on bilingual skills in enhancing customer communication and satisfaction.

The role involves a comprehensive range of customer service and retail duties, including operating the cash register and managing different payment methods such as cash, credit cards, and checks. The associate will assist customers by greeting them warmly, answering inquiries, and providing product recommendations based on thorough knowledge of the store’s offerings. Maintaining the checkout area’s cleanliness and organization is essential, as is balancing the cash drawer at the start and end of each shift to ensure accuracy and accountability. Handling customer complaints with professionalism is a key aspect of the role, contributing to a positive shopping environment.

In addition to direct customer interaction, the position entails assisting with inventory management tasks, including restocking shelves and ensuring product displays are attractive and well-maintained. Adhering strictly to company policies and procedures is mandatory, ensuring that all activities comply with operational standards and quality expectations. Candidates are required to have prior retail experience and a strong orientation towards customer service. Bilingual Japanese-speaking skills are preferred to better serve the store’s diverse clientele.

Associates must also successfully complete a tuberculosis clearance and background check, reflecting the employer’s commitment to maintaining a safe and trustworthy workplace. This role is crucial for delivering exceptional service during one of the busiest times of the year, offering employees valuable experience in retail and customer relations in a renowned shopping hub.