Cashier

Madison, WI, USA|

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee assistance program

Tuition Reimbursement

associate discounts

Job Description

Metro Market, a proud member of The Kroger Company family since 2015, operates 16 stores across the state of Wyoming, embodying a commitment to exceptional customer service and community spirit. As a grocery retailer, Metro Market blends its deep-rooted values with the innovative approaches of Kroger, a leading company in the grocery industry. Together, they serve customers with dedication and passion, aiming to feed the human spirit through food, respect, and inclusivity. The company stands out by fostering a work culture that values diversity, inclusion, integrity, and safety. It invites individuals who are caring, purpose-driven, and eager to learn to join its family, promising an environment where each associate's potential is unlimited. Metro Market offers both part-time and career-oriented opportunities, ensuring flexible schedules and comprehensive benefits that support the well-being of all employees. This includes healthcare, financial aid, emotional support, and education reimbursement to help associates thrive not only professionally but personally as well.

The role of a Cashier/Checker at Metro Market is pivotal in establishing outstanding customer experiences. This position focuses on delivering exceptional service while maintaining a safe and clean environment that encourages customers to return. Cashiers must actively engage with customers by greeting them warmly, assisting during the checkout process, and efficiently handling transactions using the Point of Sale (POS) system. They must manage various payment methods, including cash, checks, credit and debit cards, EBT, and coupons, demonstrating accuracy and speed. Besides transactional duties, the Cashier/Checker enforces safety standards, abides by legal restrictions on product sales, and reports any discrepancies or equipment malfunctions to the appropriate personnel. Employees in this role must be adept at managing conflict gracefully, upholding honesty and integrity concerning business and customer information, and working cooperatively in a fast-paced environment. Through their efforts, they help create a welcoming atmosphere where customers feel valued and supported. This position not only contributes to the success of Metro Market but also offers growth potential through industry-leading training programs and diverse career pathways. Overall, being a Cashier/Checker at Metro Market means playing a vital role in promoting the company’s core values while ensuring a positive, safe, and satisfying shopping experience for every customer.

Job Requirements

Customer service experience
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Prior experience as a bagger or courtesy clerk preferred
Ability to work cooperatively in a high-paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Ability to provide support and assistance to minors, individuals with special needs, and older adults
Must be able to perform essential functions of this position with or without reasonable accommodation.

Job Qualifications

Customer service experience
Effective communication skills
Knowledge of basic math (counting, addition, subtraction)
Ability to follow directions and seek assistance when needed
Ability to manage conflict in a reasonable, nonconfrontational manner
Capability to provide support to minors, individuals with special needs, and older adults
Ability to perform essential job functions with or without reasonable accommodation
Demonstrated honesty and integrity in handling customer and business information.

Job Duties

Greet and assist customers actively and courteously at the checkout
Process customer transactions quickly, accurately, and efficiently using the point of sale (POS) system
Handle various payment methods including cash, checks, credit, debit, SNAP EBT, offline SNAP EBT, WIC, rain checks, loyalty offers, and coupons following company policies
Adhere to company guidelines on cash shortages, overages, and restricted sales items such as alcohol and tobacco
Report pricing discrepancies to the scan coordinator and follow established procedures for postage stamps, gift cards, and coupons
Stay informed on current, future, seasonal, and special advertisements
Maintain compliance with food safety regulations and company safety procedures
Identify and report unsafe conditions or equipment needing repair to management
Create a welcoming environment by answering customer questions about products and store policies
Cooperate in a fast-paced setting, manage conflicts professionally, and act with honesty and integrity.