Cashier

Akron, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

flexible schedule

Job Description

Our company is a renowned retail establishment specializing in providing a comprehensive range of products and services aimed at enhancing our customers' shopping experience. We pride ourselves on delivering exceptional customer service and maintaining a clean, organized, and efficient environment for both shoppers and staff alike. As a leading retailer, we are committed to upholding the highest standards of operational excellence, ensuring shrinkage is minimized, and promoting a safe and welcoming atmosphere for all visitors.

We are currently seeking a dedicated and experienced Head Cashier to join our team. This role is pivotal in ensuring that our customers receive fast, friendly, accurate, and safe service at checkout points. The Head Cashier is responsible not only for processing transactions but also for overseeing and supporting other Cashiers by managing price checks, approving various Point of Sale transactions, and handling markdowns across multiple service areas such as mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. The position entails a blend of hands-on customer interaction and frontline supervisory responsibilities, serving as the first level of escalation for customer issues. Additionally, the Head Cashier plays an important role in coaching, training, and developing other Front End Associates, contributing to a knowledgeable and efficient team. This opportunity is ideal for individuals with over one year of cashiering experience who are looking to advance their career in retail management and customer service excellence.

Job Requirements

High school diploma or equivalent
At least one year of cashier experience
Ability to work flexible hours including weekends and holidays
Strong interpersonal skills
Basic math skills
Ability to stand for extended periods
Willingness to learn and adapt to new procedures
Reliable and punctual

Job Qualifications

Minimum of one year cashier experience
Strong customer service and communication skills
Ability to handle transactions accurately and efficiently
Leadership and supervisory capabilities
Proactive approach to learning product and project knowledge
Competent in POS systems and related technology
Ability to manage and resolve customer escalations calmly and effectively

Job Duties

Process checkout and return transactions accurately and efficiently
Monitor and maintain the Self-Checkout area to ensure smooth operation
Position and support Cashiers by managing price checks and approving Point of Sale transactions
Oversee markdowns across mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental
Provide first level escalation for customer issues and resolve concerns promptly
Assist in the supervision, coaching, and training of Front End Associates
Participate in training new Cashiers and utilize available tools to develop and mentor staff