Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
flexible scheduling
Opportunities for advancement
Job Description
IHOP, an internationally recognized restaurant brand famous for its family-friendly dining experience and delicious breakfast offerings, operates thousands of locations globally. The specific IHOP location at 1110 Miller Park Way, Milwaukee, WI, invites enthusiastic individuals to join its team as Hosts. IHOP is known for its commitment to quality dining experiences, warm customer service, and an inviting atmosphere where guests of all ages can enjoy classic pancake dishes, savory meals, and specialty drinks. Being a part of IHOP means becoming a member of a well-established hospitality environment where guest satisfaction and efficient service are the highest priorities.
The Host position at IHOP Milwaukee serves as the first point of contact for guests arriving at the restaurant. Hosts play a crucial role in setting the tone for the dining experience by greeting and seating guests promptly, cheerfully, and courteously. This role demands excellent interpersonal skills and the ability to manage guest flow, maintain a welcoming environment, and handle customer inquiries or concerns with professionalism and tact. Hosts are also responsible for managing various operational tasks including handling guest remittance, maintaining cleanliness in guest areas, and performing administrative functions such as cash handling, taking register readings, and managing to-go orders.
In addition to greeting and seating guests within 30 seconds of arrival whenever possible, hosts are expected to rotate station seating to ensure balanced service throughout the dining area, respond to guest complaints or feedback by making every effort to enhance the dining experience, and maintain all guest checks and waiting lists accurately. The role also involves cleaning duties, clearly demonstrating IHOP's focus on hygiene and the overall atmosphere. Compliance with IHOP uniform and appearance standards is required, reflecting the brand's commitment to professionalism. This position provides an excellent opportunity for individuals who are eager to build experience in the restaurant industry without requiring prior formal experience, making it suitable for candidates new to the workforce or hospitality sector.
Employment at IHOP offers a dynamic work environment where employees frequently interact with guests and team members, contributing to a busy and engaging workplace. The physical demands include standing, walking, and occasionally lifting or moving items up to 25 pounds, making it an active role that suits energetic candidates. IHOP emphasizes inclusivity and provides reasonable accommodations to enable individuals with disabilities to succeed in their duties.
By joining IHOP Milwaukee as a Host, employees become vital members of the team ensuring each guest leaves with a positive and memorable experience. The position offers opportunities for personal and professional growth within the hospitality industry, making IHOP a great place to start or continue a career in restaurant services.
The Host position at IHOP Milwaukee serves as the first point of contact for guests arriving at the restaurant. Hosts play a crucial role in setting the tone for the dining experience by greeting and seating guests promptly, cheerfully, and courteously. This role demands excellent interpersonal skills and the ability to manage guest flow, maintain a welcoming environment, and handle customer inquiries or concerns with professionalism and tact. Hosts are also responsible for managing various operational tasks including handling guest remittance, maintaining cleanliness in guest areas, and performing administrative functions such as cash handling, taking register readings, and managing to-go orders.
In addition to greeting and seating guests within 30 seconds of arrival whenever possible, hosts are expected to rotate station seating to ensure balanced service throughout the dining area, respond to guest complaints or feedback by making every effort to enhance the dining experience, and maintain all guest checks and waiting lists accurately. The role also involves cleaning duties, clearly demonstrating IHOP's focus on hygiene and the overall atmosphere. Compliance with IHOP uniform and appearance standards is required, reflecting the brand's commitment to professionalism. This position provides an excellent opportunity for individuals who are eager to build experience in the restaurant industry without requiring prior formal experience, making it suitable for candidates new to the workforce or hospitality sector.
Employment at IHOP offers a dynamic work environment where employees frequently interact with guests and team members, contributing to a busy and engaging workplace. The physical demands include standing, walking, and occasionally lifting or moving items up to 25 pounds, making it an active role that suits energetic candidates. IHOP emphasizes inclusivity and provides reasonable accommodations to enable individuals with disabilities to succeed in their duties.
By joining IHOP Milwaukee as a Host, employees become vital members of the team ensuring each guest leaves with a positive and memorable experience. The position offers opportunities for personal and professional growth within the hospitality industry, making IHOP a great place to start or continue a career in restaurant services.
Job Requirements
- ability to stand, walk, talk, and hear frequently
- ability to use hands to finger, handle, or feel objects
- ability to occasionally stoop, kneel, crouch, or crawl
- ability to occasionally lift and/or move up to 25 pounds
- willingness to comply with IHOP uniform and appearance standards
- ability to work in a moderate noise environment
- willingness to perform cleaning duties
- ability to provide courteous and prompt guest service
Job Qualifications
- no prior experience or training required
- ability to read and comprehend instructions, correspondence, and memos
- ability to write simple correspondence
- ability to read and speak English
- ability to add, subtract, multiply, and divide
- ability to apply common sense understanding to carry out instructions
- successful completion of IHOP training coursework as assigned
Job Duties
- Develop and maintain professional functional working relationships with IHOP employees and guests
- greet guests as they enter the restaurant within 30 seconds and seat them as soon as a table is available
- rotate station seating to ensure the quality of guest service
- handle guest complaints and inquire about the quality of the dining experience
- handle cash in an accurate and responsible manner
- take register readings and make interim cash reports
- answer the telephone and take and complete all To Go orders
- maintain guest checks in numerical order
- maintain a waiting list as necessary
- check restrooms hourly to ensure proper stock levels and cleanliness
- clear, clean, and reset tables and clean chairs, booths, and floors after guests leave
- perform all cleaning duties according to posted cleaning charts
- comply with IHOP uniform and appearance standards
- perform other assignments as assigned by management
Job Criteria
Experience
No experience required
Job Location
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