Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $14.70 - $16.70
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

tip share
Discount on menu items
flexible schedules
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) match
Employee assistance program
Referral bonuses
Career growth opportunities
free uniform

Job Description

Smashburger is a fast-casual restaurant chain known for its gourmet burgers and commitment to delivering exceptional dining experiences. Founded on the principle of quality and flavor, Smashburger has grown into a beloved brand that emphasizes bold flavors, premium ingredients, and outstanding customer service. The company prides itself on its team-oriented culture where every employee plays an important role in creating memorable moments for guests. Smashburger is dedicated to fostering a workplace where passion, dedication, and teamwork blend seamlessly to drive success and customer satisfaction. The company lives by core values that highlight taste obsession, delivering premium experiences, maintaining hunger for growth, unity as one team, and acting with honesty and integrity.

As a Guest Service Expert at Smashburger, you will be the face of the company and a vital part of the guest experience. Your role goes beyond taking orders – you’ll create welcome, enjoyable moments for each guest by greeting them warmly, taking accurate orders, handling payments, and making thoughtful menu recommendations. You will contribute to keeping the dining area clean and inviting while ensuring every guest leaves Smashburger feeling satisfied. This role is ideal for individuals who enjoy interacting with people, thrive in a team environment, and want to develop skills in customer service within a fast-paced setting. Smashburger offers thorough training for all new team members, meaning no prior experience is necessary to succeed. Joining Smashburger means becoming part of a workplace that values flexibility with scheduling, provides opportunities for growth and leadership, and benefits such as health care, paid time off, and a 401(k) plan. If you are enthusiastic, customer-focused, and eager to be part of a fun and dynamic team, the Guest Service Expert position offers a rewarding opportunity in a respected and growing restaurant brand.

Job Requirements

  • Must be at least 16 years old
  • availability for flexible hours including nights, weekends, and holidays
  • ability to stand for long periods and lift up to 25 lbs
  • strong communication and teamwork skills
  • commitment to food safety and company standards
  • no prior experience required as training is provided

Job Qualifications

  • Strong communication and teamwork skills
  • ability to stand for long periods and lift up to 25 lbs
  • commitment to food safety and company standards
  • must be at least 16 years old
  • no experience needed as training is provided

Job Duties

  • Greeting guests with a friendly, positive attitude
  • taking accurate orders and handling payments
  • making menu recommendations and upselling when appropriate
  • keeping the dining area clean and welcoming
  • supporting your team in a fast-paced environment
  • ensuring every guest leaves satisfied

Job Criteria

Experience

No experience required


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