Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
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Benefits

employee discount
Free Meals
flexible schedule

Job Description

Wingstop is a prominent fast-casual restaurant chain known for serving the world flavor through its signature fresh, never-faked wings, hand-cut seasoned fries, and a variety of famous sides. Since its inception in 1994, Wingstop has established itself as a leading brand specializing in bold and distinctive flavor profiles that resonate deeply with flavor enthusiasts around the globe. The company’s growth trajectory has been impressive, marked by the first franchised location opening in 1997 and surpassing the milestone of one billion wings served by 2002, showcasing its rapid expansion and popularity in the highly competitive restaurant industry. Wingstop prides itself on offering more than just a meal – it delivers a unique flavor experience that appeals to customers who demand exceptional taste and quality in every bite. The company’s mission to serve the world flavor is reflected in every aspect of its business, from menu innovation to customer service excellence, positioning Wingstop as the destination of choice for wing lovers across the nation.

At Wingstop, the role of the cashier is crucial in delivering that flavor experience to every guest. As a frontline team member, the cashier is responsible for engaging customers warmly and efficiently, taking customer orders both in person and over the phone, and ensuring flawless communication with the kitchen staff to guarantee timely and accurate order fulfillment. This position requires an individual capable of multitasking in a fast-paced and often strenuous environment, maintaining professionalism and a positive attitude under pressure. The cashier must be adept at balancing cash drawers, processing transactions accurately, and managing customer inquiries or concerns with tact and patience. In addition, the role includes promoting menu items, upselling new products and specials, and meticulously verifying orders for presentation and completeness before handing them to customers. Attention to detail and team collaboration are essential, as the cashier works closely with both the guest and crew members to uphold Wingstop’s reputation for quality and speedy service.

Being a valued team player, the cashier contributes to maintaining a clean and organized front of house, complies with all safety and sanitation standards, and represents the brand by adhering to uniform and appearance guidelines. Strong interpersonal skills, honesty, integrity, and accountability are vital traits for success in this position. The cashier role at Wingstop is a full-time opportunity offering a competitive wage of $14.00 per hour with the benefit of flexible scheduling, employee discounts, and complimentary meals. No prior educational requirements are stipulated, though prior cashier or restaurant experience is advantageous. Food Handler Certification is mandatory, ensuring all food safety standards are consistently met. By joining Wingstop, team members become part of a dynamic brand dedicated to delivering world-class flavor and customer satisfaction, making it an ideal career choice for individuals passionate about food service and customer interaction.

Job Requirements

  • No education required
  • Food Handler Certification required
  • cash handling experience preferred
  • prior experience in cashier or restaurant roles a plus

Job Qualifications

  • Food Handler Certification
  • strong interpersonal and people skills
  • computer literate and comfortable using computerized register (POS) systems
  • excellent cash handling skills
  • professional, polite and reliable even when under stress
  • integrity, honesty and accountability

Job Duties

  • Greet and welcome customers entering the restaurant and calling into the restaurant
  • place orders for customers in-person and over the phone
  • upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions
  • accurately process cash, credit card and gift card transactions
  • verify age for alcohol purchases
  • answer questions from customers and make menu recommendations
  • monitor that all orders are read within Company quote times
  • verify that all wings are presentable and double checking all orders before giving the order to the customer(s)
  • balance the register at the end of the shift
  • deliver the amount before the next shift
  • assist in maintaining a clean workplace
  • keep Front of House (FOH) clean and stocked
  • practice safe handling procedures by following all safety and sanitation guidelines
  • promote safety in the workplace
  • maintain a professional and presentable appearance according to the company’s Uniform Standards
  • receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties
  • leave customer with a positive, long-lasting impression of their WINGSTOP experience

Job Criteria

Experience

No experience required


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