Caseworker Coach I - Overnight

Chula Vista, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.40 - $22.40

Benefits

Medical

Dental

Vision

prescription drugs

Life insurance

Case-balance pension plan

403(b)

vacation

Paid holidays

sick leave

Job Description

Catholic Charities is a prominent non-profit organization dedicated to serving vulnerable populations and strengthening communities through compassionate and comprehensive support services. With a deep commitment to social justice and human dignity, Catholic Charities offers a wide range of programs aimed at assisting individuals and families experiencing hardship, including homelessness, poverty, and other socio-economic challenges. As a faith-based agency, it embraces values of empathy, respect, and inclusion, delivering services to all without discrimination or judgment. Its Rachel's Promise Center for Women and Children provides a safe, stable, and nurturing residential environment specifically designed to support single adult women and women with children facing homelessness. This center focuses on promoting safety, wellness, and self-sufficiency among its residents through trauma-informed and resident-centered care.

The Caseworker Coach I, also referred to as a Residential Support Specialist, is a critical role within the Rachel's Promise Center, charged with the responsibility of ensuring that residents have access to clean and secure living spaces while receiving supportive guidance towards achieving stable housing outcomes. This full-time position operates during evening and overnight hours, providing continuous supervision and assistance from 11:30 PM to 8:15 AM, Friday through Tuesday. The role includes welcoming and orienting new residents, conducting initial intake assessments, and establishing clear expectations for behavior and program participation. The Caseworker Coach I is tasked with motivating and supporting residents in setting realistic life goals, connecting them with appropriate community resources, and fostering a trauma-informed culture that prioritizes safety and dignity for all. Strong collaboration with colleagues within Catholic Charities as well as external agencies is essential to effectively address the complex needs of the population served.

This position offers an hourly wage ranging from $20.40 to $22.40, depending on experience, along with a comprehensive benefits package. Benefits include medical, dental, and vision coverage; prescription drugs; life insurance; a case-balance pension plan; a 403(b) retirement plan; vacation time; 15 paid holidays; and sick leave. Working as a Caseworker Coach I at Rachel's Promise Center not only provides the opportunity to make a meaningful impact in the lives of women and children experiencing homelessness but also offers professional growth within a supportive, mission-driven organization. Candidates with lived experience are encouraged to apply, reflecting the agency's commitment to authentic, empathetic service delivery and its understanding of the value that personal experience brings to this work.

Job Requirements

Associate's degree in human services, social or behavioral sciences, or related field
at least one year of experience providing shelter services and/or case management to women, children, and families experiencing homelessness, substance use disorders, and/or mental illness
positive, can-do attitude and willingness to learn and grow
well-developed listening skills
bilingual Spanish speaking preferred but not required
must be able to read, write, and speak English
successful completion of a background check
familiarity with trauma-informed approaches to service delivery
strong computer skills and ability to complete training to enter data into Clarity HMIS
valid driver’s license and clean driving record
willingness and ability to obtain a Food Handler's Certificate
ability to work effectively alone or as part of a team
candidates with lived experience are encouraged to apply

Job Qualifications

Associate's degree in human services, social or behavioral sciences, or related field
at least one year of experience providing shelter services and/or case management to women, children, and families experiencing homelessness, substance use disorders, and/or mental illness
a positive, can-do attitude and willingness to learn and grow
well-developed listening skills
bilingual Spanish speaking preferred but not required
must be able to read, write, and speak English
successful completion of a background check
familiarity with trauma-informed approaches to service delivery
prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches a plus
strong computer skills and ability to become proficient with database software including Clarity HMIS
valid driver’s license and clean driving record
willingness and ability to obtain a Food Handler's Certificate
ability to work effectively alone or as part of a team
candidates with lived experience are encouraged to apply

Job Duties

Welcome and orient program residents to the shelter
complete initial intakes and explain program routines and behavioral expectations
provide trauma-informed, resident-centered support to single adult women and women with children and promote safety, dignity, and wellness in the residential setting
maintain a consistent presence in the facility and support residents' physical, emotional, and psychological safety including child and family safety as applicable
prepare meal supplies and assist with serving meals as needed while overseeing after-meal clean-up and ensure supplies are fully stocked for the following day
assist residents in developing life skills such as how to use showers, laundry facilities, maintain the environment, resolve conflicts, navigate the social service delivery system
support residents in following through on established goals by problem-solving, checking in after off-site appointments, documenting progress and barriers, and identifying solutions
assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing
ensure the facility is clean and well-maintained and support residents in completing chores efficiently
keep supervisor apprised of resident issues, complaints, and concerns
document significant events in end of shift emails, maintain sign-in logs and other record-keeping
facilitate residents' access to technology for meeting with internal and external service providers
foster a trauma-informed, safety-focused culture within the center
develop and maintain knowledge of county-wide resources addressing the needs of women and children experiencing homelessness
participate in case management, training, and meetings as scheduled
work collaboratively with coworkers and external colleagues
document all contacts with residents in Clarity HMIS and CES as required
complete and submit monthly reports and assigned paperwork promptly and accurately
perform additional duties as assigned