Caseworker Coach I - Mornings

Chula Vista, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.40 - $22.40

Benefits

Medical

Dental

Vision

prescription drugs

Life insurance

Cash-balance pension plan

403(b) Retirement Plan

vacation

Paid holidays

sick leave

Job Description

Catholic Charities is a well-established non-profit organization dedicated to providing compassionate support and comprehensive social services to vulnerable populations. Among its multiple community outreach programs, the Rachel's Promise Center for Women and Children plays a critical role in serving women and children experiencing homelessness, offering safe shelter and essential resources to facilitate their path towards stable housing. Catholic Charities has a rich history of commitment to dignity, safety, and empowerment for individuals and families in crisis, drawing on community collaboration and evidence-based practices to improve outcomes.

The organization operates with a clear mission to inspire hope and transform lives, underpinned by a culture that values excellence, innovation, measurable results, and a commitment to its core values and community impact. Employees are expected to embody these principles and contribute to continuous improvement within a supportive and inclusive work environment.

The Caseworker Coach I (Residential Support Specialist) at Rachel’s Promise Center for Women and Children is a vital team member responsible for directly supporting single adult women and women with children facing homelessness. This full-time, non-exempt position (40 hours per week) includes a schedule that primarily covers morning shifts and one weekend shift. The salary range is $20.40 to $22.40 per hour, depending on experience. Employees in this role receive a comprehensive benefits package including medical, dental, vision coverage, prescription drugs, life insurance, a cash-balance pension plan, 403(b), vacation, 15 holidays, and sick leave.

The role focuses on fostering a secure, trauma-informed, and resident-centered environment where clients can thrive while working towards realistic, achievable goals related to housing and self-sufficiency. The Caseworker Coach I will welcome and orient residents, provide consistent oversight to support their physical, emotional, and psychological safety, and assist them in navigating social services and developing crucial life skills. The position requires maintaining cleanliness and order in the facility, assisting with meal preparation and cleanup, documenting client progress, and working collaboratively with colleagues and community partners.

This position demands a compassionate and motivated individual with strong interpersonal skills, who can provide continuous encouragement and problem-solving assistance to clients. They must develop a solid knowledge of county-wide resources and uphold Catholic Charities’ commitment to innovation, quality, and measurable outcomes in service delivery. The Caseworker Coach I also participates in trainings, staff meetings, and case management activities, contributing to the integrity of documentation and compliance standards through data entry and record-keeping in HMIS and other related systems.

This role is ideal for individuals passionate about making a meaningful impact in the lives of women and children experiencing homelessness, who possess resilience, empathy, and a willingness to learn and grow within a mission-driven agency. Candidates with lived experience related to homelessness or social services are encouraged to apply, reflecting the organization’s inclusive approach to hiring and culturally responsive service delivery.

Job Requirements

Associate's degree in human services, social or behavioral sciences, or related field
at least one year of experience providing shelter services and/or case management to women, children, and families experiencing homelessness, substance use disorders, and/or mental illness
successful completion of a background check
ability to work mornings including one weekend shift
valid driver's license and clean driving record
willing and able to obtain a Food Handler’s Certificate
ability to work independently and as part of a team
must be able to read, write, and speak English
strong computer skills
positive attitude and willingness to learn

Job Qualifications

Associate's degree in human services, social or behavioral sciences, or related field
or at least one year of experience providing shelter services and/or case management to women, children, and families experiencing homelessness, substance use disorders, and/or mental illness
a positive, can-do attitude and willingness to learn and grow
well-developed listening skills
bilingual Spanish speaking preferred but not required, must be able to read, write, and speak English
successful completion of a background check
familiarity with trauma-informed approaches to service delivery
prior knowledge of Motivational Interviewing, Stages of Change, Housing First, and harm reduction approaches a plus
strong computer skills and ability to become proficient with database software
ability to complete training to enter information into Clarity HMIS
valid driver's license and a clean driving record
willing and able to obtain a Food Handler’s Certificate
ability to work effectively alone or as part of a team
candidates with lived experience encouraged to apply

Job Duties

Welcome and orient program residents to the shelter
complete initial intakes and explain program routines and behavioral expectations
provide trauma-informed, resident-centered support to single adult women and women with children and promote safety, dignity, and wellness in the residential setting
maintain a consistent presence in the facility and support residents' physical, emotional, and psychological safety, including child and family safety as applicable
prepare meal supplies and assist with serving meals as needed while overseeing after-meal clean-up and ensure supplies are fully stocked for the following day
assist residents in developing life skills such as how to use showers, laundry facilities, maintain the environment, resolve conflicts, navigate social service delivery systems
support residents in following through on established goals by problem-solving, checking in after off-site appointments, documenting progress and barriers to success, identifying solutions
assist residents in gathering and obtaining documents necessary to achieve their goals and obtain housing
ensure the facility is clean and well-maintained and support residents in completing chores timely and efficiently
keep supervisor apprised of issues, problems, complaints, and concerns expressed by residents
document significant events in End of Shift emails to team members and services provided to clients, maintain sign-in logs and record-keeping processes
facilitate residents' access to technology for internal Catholic Charities and external service provider meetings
foster a trauma-informed, safety-focused culture within Rachel's Promise Center
develop and maintain knowledge of county-wide resources addressing needs of women experiencing homelessness
participate in case management, training conferences, and program monthly meetings
work collaboratively within Catholic Charities Homeless Programs and with external agencies
document all contacts in Clarity HMIS and CES as required
complete and submit all required reports and paperwork promptly and accurately
additional duties as assigned