Case Management Coordinator - Field (Will County, IL)

Joliet, IL, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.10 - $44.99

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

retirement savings

Welfare programs

Employee wellness programs

Job Description

CVS Health is a leading health innovation company dedicated to improving the health and well-being of individuals and communities. With a strong commitment to creating a more connected, convenient, and compassionate healthcare experience, CVS Health combines pharmacy services, retail health clinics, and a broad range of care management solutions to support people in managing their health. The company prides itself on its passionate workforce that values accountability, quality, and safety while driving innovation to simplify healthcare. Employees at CVS Health are offered opportunities to contribute to improving health outcomes for individuals, families, and communities nationwide, making them crucial partners in transforming healthcare delivery.

This full-time position is a telework role based primarily in Will County, Illinois, requiring 50-75% travel within the area. The standard schedule runs Monday to Friday from 8:00 am to 5:00 pm CST. The Case Management Coordinator plays a vital role within CVS Health’s care management team by facilitating appropriate healthcare outcomes for members. This position involves reviewing members’ needs and benefit plans using care management tools, scheduling appointments, educating members on accessing resources, and ensuring the delivery of coordinated care. The Case Management Coordinator acts as a bridge between members and healthcare services by identifying high-risk factors, coaching members towards positive lifestyle behaviors, and collaborating with clinical case managers and other healthcare professionals to optimize member health outcomes.

This role demands strong critical thinking, judgment, and communication skills to assess member needs comprehensively and implement effective case resolutions. The coordinator works collaboratively with multidisciplinary teams to enhance quality of care and medical appropriateness, escalate care issues when necessary, and document progress while complying with regulatory guidelines. Members are supported in becoming empowered healthcare consumers through motivational interviewing and education, helping them actively participate in healthcare decision-making.

With a competitive pay range from $21.10 to $44.99 per hour, this role is eligible for bonuses and incentive programs. CVS Health offers a comprehensive benefits package including medical, dental, vision coverage, paid time off, retirement savings, wellness programs, and various supports aimed at promoting colleague and family well-being. This position provides an opportunity for professionals interested in behavioral health, social services, or healthcare management to make a meaningful impact in a dynamic, supportive environment focused on health improvement and innovation.

Job Requirements

2+ years experience in behavioral health or social services related to program focus
willing and able to travel 50-75% of the time in Will County, Illinois
reliable transportation required
proficiency with electronic documentation and Microsoft Office applications
bachelor’s degree or equivalent in behavioral health or human services
strong organizational and multitasking abilities
ability to work full time Monday-Friday 8am-5pm CST
effective communication skills
adherence to company policies and regulatory guidelines

Job Qualifications

2+ years experience in behavioral health, social services, or related field
bachelor’s degree or non-licensed master level clinician in behavioral health or human services such as psychology, social work, marriage and family therapy, or counseling
proficiency with electronic documentation and Microsoft Office applications
experience in case management and discharge planning preferred
managed care experience preferred
strong critical thinking, communication, and interpersonal skills

Job Duties

Evaluate members using care management tools and data review to assess needs and recommend case resolution approaches
identify high risk factors impacting member outcomes and refer to clinical case management or crisis intervention
coordinate and implement assigned care plan activities and monitor progress
enhance medical appropriateness and quality of care through collaboration with case managers, supervisors, and medical directors
identify and escalate quality of care issues as needed
utilize negotiation skills to secure appropriate options and services for member benefits or healthcare needs
use influencing and motivational interviewing skills to promote member engagement and lifestyle changes
provide coaching, information, and support to empower members in healthcare choices
participate in team meetings and provide peer mentoring
help members actively participate in healthcare decision-making
document care management processes in compliance with regulatory and company policies