Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $36.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Employee assistance program
Equity stock purchase plan
Job Description
Optum Insight is an innovative healthcare technology company dedicated to improving the flow of health data and information to create a more connected and efficient healthcare system. As a part of UnitedHealth Group, Optum Insight leverages deep industry expertise and advanced technological solutions to reduce costs, improve risk management, and enhance quality and revenue growth for healthcare organizations. The company serves as a critical link between care providers, payers, and consumers, ensuring seamless communication and collaboration within the healthcare ecosystem. With its commitment to delivering results that improve lives, Optum Insight fosters an environment of caring, connecting, and growing together.
The Care Management Assistant (CMA) role at Optum Insight is a vital administrative position focused on supporting the Care Management Team through clerical, secretarial, and administrative duties. Working onsite at the office located in Boulder, Colorado, this full-time position operates Sunday through Thursday with flexible 8-hour shifts within standard business hours. The CMA supports licensed clinical staff by coordinating post-acute care activities such as skilled nursing facility arrangements, home health care, durable medical equipment, and hospice services. The role also involves handling revenue-related functions including authorizations, certifications, and communications with payers. Emphasis is placed on maintaining confidential patient information, ensuring compliance with HIPAA regulations, and optimizing the productivity of licensed staff through effective clerical support.
In this role, the Care Management Assistant serves as the department’s point of contact for receiving and forwarding communications professionally and promptly, managing office supplies and equipment, and keeping accurate departmental records. Tasks include scheduling referrals and follow-up appointments, updating post-acute care providers on patient care plans, documenting insurance authorizations and denials in electronic medical records, and assisting with patient or family documentation under clinical staff supervision. The position may also require multitasking across auditing, transcribing, faxing, filing, and editing documents relevant to care management. Employees in this position are expected to be flexible, potentially assisting other departments as patient needs evolve.
Optum Insight offers on-the-job training tailored to individual schedules, ensuring new hires gain the necessary skills to succeed. The compensation for this CMA position ranges from $20 to $36 per hour, depending on experience, education, and local labor market conditions. Additional benefits include a comprehensive package featuring incentive and recognition programs, equity stock purchase options, and a 401(k) contribution plan. Joining the company means becoming part of a diverse and inclusive workforce committed to helping people live healthier lives and addressing health disparities through equitable care. Optum Insight values innovation, collaboration, and continuous development, providing clear direction and opportunities for career growth within the organization.
The Care Management Assistant (CMA) role at Optum Insight is a vital administrative position focused on supporting the Care Management Team through clerical, secretarial, and administrative duties. Working onsite at the office located in Boulder, Colorado, this full-time position operates Sunday through Thursday with flexible 8-hour shifts within standard business hours. The CMA supports licensed clinical staff by coordinating post-acute care activities such as skilled nursing facility arrangements, home health care, durable medical equipment, and hospice services. The role also involves handling revenue-related functions including authorizations, certifications, and communications with payers. Emphasis is placed on maintaining confidential patient information, ensuring compliance with HIPAA regulations, and optimizing the productivity of licensed staff through effective clerical support.
In this role, the Care Management Assistant serves as the department’s point of contact for receiving and forwarding communications professionally and promptly, managing office supplies and equipment, and keeping accurate departmental records. Tasks include scheduling referrals and follow-up appointments, updating post-acute care providers on patient care plans, documenting insurance authorizations and denials in electronic medical records, and assisting with patient or family documentation under clinical staff supervision. The position may also require multitasking across auditing, transcribing, faxing, filing, and editing documents relevant to care management. Employees in this position are expected to be flexible, potentially assisting other departments as patient needs evolve.
Optum Insight offers on-the-job training tailored to individual schedules, ensuring new hires gain the necessary skills to succeed. The compensation for this CMA position ranges from $20 to $36 per hour, depending on experience, education, and local labor market conditions. Additional benefits include a comprehensive package featuring incentive and recognition programs, equity stock purchase options, and a 401(k) contribution plan. Joining the company means becoming part of a diverse and inclusive workforce committed to helping people live healthier lives and addressing health disparities through equitable care. Optum Insight values innovation, collaboration, and continuous development, providing clear direction and opportunities for career growth within the organization.
Job Requirements
- High school diploma or GED
- minimum 18 years of age
- experience in healthcare or medical insurance industry
- proficiency in Microsoft Word, Outlook, and Excel
- ability to work onsite in Boulder, CO
- ability to work Sunday to Thursday
- availability to work full-time 8:00am - 5:00pm including occasional overtime
- compliance with confidentiality and HIPAA regulations
- ability to handle multiple administrative tasks
- strong communication skills
- flexibility to assist other departments as needed
Job Qualifications
- High school diploma or GED
- experience working in healthcare or medical insurance industry
- proficiency in Microsoft Office applications including Word, Outlook, and Excel
- ability to work onsite in Boulder, CO
- ability to work Sunday to Thursday
- ability to work full-time 8:00am - 5:00pm with occasional overtime
- 1+ years of experience in office or medical environment preferred
- 1+ years of customer service experience preferred
- Epic experience preferred
- excellent customer service and presentation skills
- strong interpersonal and written communication skills
- demonstrated analytical and problem-solving skills
- ability to manage multiple tasks or projects effectively
- ability to work independently with high detail orientation
- ability to work efficiently in a fast-paced environment with changing priorities
Job Duties
- Post-acute care coordination including skilled nursing facility, home health care, durable medical equipment, hospice
- manage revenue related activities such as authorizations, certifications, and payer communications
- stock and monitor office supplies and equipment
- maintain accurate and complete departmental records
- serve as point of contact for care management department communications
- schedule and facilitate post-acute care referrals and follow-up appointments
- comply with confidentiality policies, HIPAA regulations, and organizational standards
Job Criteria
Experience
No experience required
Job Location
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