Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
retirement plans
Paid Time Off
Job Description
The University of Oregon's College of Arts and Sciences (CAS) stands as the intellectual cornerstone of the University, engaging nearly two-thirds of all enrolled students. With over 800 faculty members across more than 50 departments and programs in humanities, natural sciences, and social sciences, CAS fosters a dynamic, interdisciplinary academic environment. This college is dedicated to cultivating critical thinking, analytical reasoning, and clear communication in students to equip them with skills necessary to tackle real-world challenges. The faculty, advisors, staff, and managers collaborate closely to uphold academic excellence, support the college's mission, and advance the University of Oregon's broader educational goals.
Within this vibrant academic hub, the CAS Travel Team operates as a vital unit of the College of Arts and Sciences Division of Administrative Services (CASDAS). The Travel Team provides comprehensive travel assistance for all CAS faculty, staff, guests, and students. Striving for superior customer service and expert support, the team handles all facets of business travel, ensuring every trip is compliant, efficient, and aligned with university policies.
The Travel and Guest Services Manager role is a pivotal leadership position within the CAS Travel Team, based in Eugene, Oregon. It is a full-time, regular appointment with a competitive salary ranging between $65,000 and $75,000 annually, classified under the OS-OA07 fiscal year 2025-2026 compensation band. Reporting to the Senior Director of CASDAS and nested within the CAS Dean's office structure, this position takes charge of daily travel operations, making significant decisions to guarantee compliance and excellent service delivery to faculty, staff, and guests traveling for the college.
A key responsibility of the Travel and Guest Services Manager is to acquire authorization to act as an Authorized Travel Processor, granting delegated authority to approve travel reconciliations, bookings, and travel arrangements. Decision-making in this role adheres strictly to IRS guidelines, interpretations of University of Oregon travel policies, and best business practices. The manager also consults regularly with the University Travel Office within the Business Affairs Office to maintain policy compliance.
This role encompasses a broad scope of functions, including interpreting federal, state, and university policies regarding travel operations; supporting travelers and administrators within CAS; ensuring the appropriateness, compliance, and strategic alignment of travel plans; and managing team resources and workflows through performance metrics tools like Smartsheet, Concur, and Cognos. The manager supervises staff, assigns workloads, fosters teamwork, and collaborates across various university units, including CAS ASU Associate Directors, delegates, faculty, and the Business Affairs Office. As a strategic leader, the manager also assists in long-term planning, vision setting, and goal definition for CAS Travel services.
In sum, the Travel and Guest Services Manager position offers a unique opportunity to lead a dedicated travel support team in one of Oregon’s largest and most influential colleges. It requires a blend of travel industry knowledge, regulatory compliance expertise, management skills, and a commitment to excellent customer service. The University of Oregon values diversity, equity, and inclusion and encourages qualified applicants to contribute to this mission through this impactful role.
Within this vibrant academic hub, the CAS Travel Team operates as a vital unit of the College of Arts and Sciences Division of Administrative Services (CASDAS). The Travel Team provides comprehensive travel assistance for all CAS faculty, staff, guests, and students. Striving for superior customer service and expert support, the team handles all facets of business travel, ensuring every trip is compliant, efficient, and aligned with university policies.
The Travel and Guest Services Manager role is a pivotal leadership position within the CAS Travel Team, based in Eugene, Oregon. It is a full-time, regular appointment with a competitive salary ranging between $65,000 and $75,000 annually, classified under the OS-OA07 fiscal year 2025-2026 compensation band. Reporting to the Senior Director of CASDAS and nested within the CAS Dean's office structure, this position takes charge of daily travel operations, making significant decisions to guarantee compliance and excellent service delivery to faculty, staff, and guests traveling for the college.
A key responsibility of the Travel and Guest Services Manager is to acquire authorization to act as an Authorized Travel Processor, granting delegated authority to approve travel reconciliations, bookings, and travel arrangements. Decision-making in this role adheres strictly to IRS guidelines, interpretations of University of Oregon travel policies, and best business practices. The manager also consults regularly with the University Travel Office within the Business Affairs Office to maintain policy compliance.
This role encompasses a broad scope of functions, including interpreting federal, state, and university policies regarding travel operations; supporting travelers and administrators within CAS; ensuring the appropriateness, compliance, and strategic alignment of travel plans; and managing team resources and workflows through performance metrics tools like Smartsheet, Concur, and Cognos. The manager supervises staff, assigns workloads, fosters teamwork, and collaborates across various university units, including CAS ASU Associate Directors, delegates, faculty, and the Business Affairs Office. As a strategic leader, the manager also assists in long-term planning, vision setting, and goal definition for CAS Travel services.
In sum, the Travel and Guest Services Manager position offers a unique opportunity to lead a dedicated travel support team in one of Oregon’s largest and most influential colleges. It requires a blend of travel industry knowledge, regulatory compliance expertise, management skills, and a commitment to excellent customer service. The University of Oregon values diversity, equity, and inclusion and encourages qualified applicants to contribute to this mission through this impactful role.
Job Requirements
- Two years of management experience including staff supervision, training, assignment, and oversight of work
- Three years University of Oregon travel coordination experience or five years travel coordination experience in a heavily regulated environment or three years of IRS policy interpretation of employee and guest travel or similar ability to interpret tax code
- Ability to provide excellent customer service and work effectively and respectfully with faculty, staff, students, guests and vendors
- Attention to detail and ability to present information clearly and effectively in writing, verbally and/or visually
- Ability to analyze data from different sources, synchronize, create and maintain metrics
- Ability to defuse heightened emotions and inspire others to achieve sound results under deadlines and conflicting interests
- Knowledge of travel related multi-state and federal laws, rules, and regulations
Job Qualifications
- Two years of management experience including staff supervision, training, assignment, and oversight of work
- Three years University of Oregon travel coordination experience or five years travel coordination experience in a heavily regulated environment or three years of IRS policy interpretation of employee and guest travel or similar ability to interpret tax code
- Ability to provide excellent customer service and work effectively and respectfully with faculty, staff, students, guests and vendors
- Attention to detail and ability to present information clearly and effectively in writing, verbally and/or visually
- Ability to analyze data from different sources, synchronize, create and maintain metrics
- Ability to defuse heightened emotions and inspire others to achieve sound results under deadlines and conflicting interests
- Knowledge of travel related multi-state and federal laws, rules, and regulations
Job Duties
- Interpreting federal, state and UO policies and regulations related to UO travel operations
- Providing support to CAS and CAS guest travelers, administrators, and staff
- Ensuring travel arrangements are compliant, appropriate and in the best interests of CAS and the University of Oregon
- Making significant decisions, determining priorities, and managing CAS resources
- Supervising, assigning and supporting the work of the CAS Travel team
- Building, maintaining, evaluating, and assigning team workloads using performance metrics from systems such as Smartsheet, Concur, and Cognos
- Working closely with CAS ASU Associate Directors, delegates, and faculty, to creatively problem solve and find solutions to travel related issues while remaining compliant with policies governing travel at the UO
- Collaborating closely with the BAO Travel Office and other units on campus as an effective and supportive office to ensure compliance, harmony, and overall good relationships with all partners across the University
- Assisting the Senior Director with strategic planning, vision, and goal setting for CAS Travel
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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