
CARSON_Gate 3 Express_Customer Experience Host Schedule Posted Below
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.16 - $22.26
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Career development opportunities
Retirement Plan
flexible schedules
Job Description
The Exchange is a well-established retail company that focuses on providing top-quality products and exceptional customer service to its valued customers. Known for its diverse product offerings and convenient shopping experience, the Exchange has built a reputation for meeting customer needs efficiently and with a personal touch. The company prides itself on its customer-centric approach and its commitment to employee growth and development. Express, a part of the Exchange, serves as a key retail outlet where customers can find a variety of products catering to their everyday needs. Working at the Exchange means being a part of a team that values collaboration, growth, and mutual success.
As a Customer Experience Associate at Express, you play a crucial role in delivering an outstanding shopping experience by assisting customers in finding products that meet their specific needs. This role requires a dynamic individual who is knowledgeable about current trends and product offerings, ensuring the store remains well-stocked and visually appealing. The Customer Experience Associate is responsible for greeting customers warmly, listening attentively to their needs, and providing helpful suggestions to enhance their shopping journey. Accuracy in completing transactions and maintaining store presentation, including merchandise, signage, and labels, is essential to this position.
This role is ideal for someone who thrives in a fast-paced retail environment and places high priority on customer satisfaction. The Exchange supports its employees by offering resources and opportunities for personal and professional development, fostering a work atmosphere where employees can grow together. As part of the Exchange team, the Customer Experience Associate contributes not only to sales growth but also to creating a welcoming and engaging environment for both customers and colleagues. Employment at the Exchange with this role typically requires candidates to be at least 21 years old, emphasizing maturity and responsibility in customer service. This position is a great opportunity for individuals looking to start or advance their careers in retail with a reputable and supportive company, offering a path to gain valuable experience and skills in customer service and sales.
As a Customer Experience Associate at Express, you play a crucial role in delivering an outstanding shopping experience by assisting customers in finding products that meet their specific needs. This role requires a dynamic individual who is knowledgeable about current trends and product offerings, ensuring the store remains well-stocked and visually appealing. The Customer Experience Associate is responsible for greeting customers warmly, listening attentively to their needs, and providing helpful suggestions to enhance their shopping journey. Accuracy in completing transactions and maintaining store presentation, including merchandise, signage, and labels, is essential to this position.
This role is ideal for someone who thrives in a fast-paced retail environment and places high priority on customer satisfaction. The Exchange supports its employees by offering resources and opportunities for personal and professional development, fostering a work atmosphere where employees can grow together. As part of the Exchange team, the Customer Experience Associate contributes not only to sales growth but also to creating a welcoming and engaging environment for both customers and colleagues. Employment at the Exchange with this role typically requires candidates to be at least 21 years old, emphasizing maturity and responsibility in customer service. This position is a great opportunity for individuals looking to start or advance their careers in retail with a reputable and supportive company, offering a path to gain valuable experience and skills in customer service and sales.
Job Requirements
- Must be at least 21 years old
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- Previous convenience store/gas station experience preferred
Job Duties
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Express to let them know you’ll be right with them
- Listen to customer needs
- ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Maintain merchandise, signs, and labels on the sales floor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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