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Carhop/ Skating Carhop (server)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.25 - $16.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Retirement Plan

Job Description

This job opportunity is with a well-established restaurant that operates with a focus on delivering exceptional customer service and quality fast-food dining experiences. The establishment is known for its vibrant atmosphere, high standards of cleanliness, and commitment to guest satisfaction. This company has cultivated a strong reputation in the quick-service restaurant industry, emphasizing teamwork, efficiency, and friendly interactions with every guest. Known for its classic fast-food offerings, the restaurant caters to a diverse clientele and thrives on a dynamic, fast-paced operational environment that values both employee growth and customer delight.

The role of Carhop is a frontline position within this restaurant that is essential to the guest experience. A Carhop is responsible for serving food and beverages directly to guests in a timely and efficient manner, ensuring that all products meet operational and quality standards before delivery. This full-time position requires individuals who are not only quick and attentive but also capable of providing a courteous and positive customer interaction throughout the service encounter. The job involves physically demanding tasks such as carrying trays weighing up to 25 pounds and performing various cleaning duties to maintain a hygienic environment.

Carhops will often work irregular hours, including nights, weekends, and holidays, making flexibility a crucial attribute. Additionally, there is an exciting opportunity for those interested in becoming a Skating Carhop, which involves delivering orders while skating. This role requires completing specific training and performing duties on roller skates, adding a fun and unique aspect to the traditional carhop duties. Overall, this position is suited for individuals who enjoy fast-paced environments, have excellent customer service skills, and are physically capable of multitasking and handling demanding workload requirements. The Carhop directly influences the guest satisfaction ratings through prompt service, accurate order delivery, and friendly communication.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in restaurant or retail environment preferred
  • Ability to carry and balance trays weighing up to 25 pounds
  • Availability to work irregular hours including nights, weekends, and holidays
  • Ability to communicate effectively with guests and team members
  • Willingness to perform cleaning and sanitation duties
  • Physical stamina to stand, bend, reach, move, stoop, stretch, lift, and skate (for Skating Carhops)

Job Qualifications

  • General restaurant or retail knowledge
  • Basic math and reading skills
  • Effective verbal and written communication skills
  • Ability to follow directions
  • Customer service and multi-tasking skills

Job Duties

  • Ensure that product meets operational, quality, and appearance standards before being delivered to guests
  • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
  • Provide friendly, quick, and polite service to guests
  • Promptly respond to guest requests
  • Report customer complaints/issues to manager on duty
  • Assist guest with payment
  • Make accurate change quickly and efficiently
  • Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
  • Comply with all company policies, procedures, and operational standards
  • Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease
  • Regular attendance

Job Criteria

Experience

No experience required


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