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Carhop/ Skating Carhop (server)

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and Development
flexible scheduling

Job Description

The hiring establishment is a well-known restaurant that offers a unique dining experience through its carhop service. This restaurant prides itself on delivering excellent customer service and high-quality food in a friendly and efficient manner. As a restaurant that values tradition blended with modern service techniques, it has built a strong reputation for being a community favorite. The company is dedicated to maintaining a clean, safe, and enjoyable environment for guests and employees alike. Known for its commitment to operational excellence, the restaurant consistently seeks passionate and energetic individuals to join its team and contribute positively to the guest experience.

The Carhop position is a crucial role within the restaurant's team, directly interacting with guests and ensuring their dining experience exceeds expectations. This nonexempt role reports directly to the Manager on Duty (MOD) and requires individuals who are friendly, reliable, and capable of managing various responsibilities simultaneously. Carhops serve products to guests by delivering food to vehicles, often balancing trays up to 25 pounds, and may be required to perform duties while on roller skates if trained as a Skating Carhop. This position demands high energy, excellent communication skills, and a commitment to maintaining operational standards.

The Carhop is responsible not only for serving food but also for maintaining the cleanliness and sanitation of the restaurant environment. This includes regular cleaning duties, managing waste, and ensuring that all food preparation areas are kept to the highest standards. Additionally, Carhops assist guests with payment handling, make change accurately and promptly, and respond quickly to guest requests, enhancing the overall customer service experience. The role requires candidates to work irregular hours including nights, weekends, and holidays, reflecting the dynamic nature of the food service industry.

Furthermore, there are opportunities for Carhops to develop their skills and take on additional responsibilities, such as becoming a Skating Carhop. This specialized role involves performing all duties while on roller skates, adding an element of entertainment and efficiency to the service. The restaurant provides the necessary training for this role, ensuring safety and proficiency.

Overall, this role is ideal for individuals who enjoy working in a fast-paced restaurant environment, thrive in customer-facing positions, and are willing to contribute to a team-oriented atmosphere. The Carhop position offers a blend of physical activity, customer interaction, and the chance to be part of a respected establishment with opportunities for growth and development within the company. Although specific salary details are not provided, the position is classified as nonexempt, indicating eligibility for overtime pay according to applicable labor laws.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous restaurant or food service experience preferred
  • Ability to carry and balance trays weighing up to 25 pounds
  • Ability to perform repetitive physical activities such as standing, bending, reaching, moving, stooping, stretching, lifting, and skating for Skating Carhops
  • Ability to work irregular hours including nights, weekends, and holidays
  • Must be able to communicate effectively in English
  • Must follow all safety and sanitation procedures
  • Must be punctual and reliable

Job Qualifications

  • General restaurant or retail knowledge
  • Basic math and reading skills
  • Effective verbal and written communication skills
  • Ability to follow directions
  • Customer service and multi-tasking skills

Job Duties

  • Ensure that product meets operational, quality, and appearance standards before being delivered to guests
  • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
  • Provide friendly, quick, and polite service to guests
  • Promptly respond to guest requests
  • Report customer complaints/issues to MOD
  • Assist guest with payment
  • Make accurate change quickly and efficiently
  • Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
  • Comply with all company policies, procedures, and operational standards
  • Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease
  • Regular attendance
  • Report employee complaints/issues to MOD
  • Move and stock food product weighing up to 50 pounds
  • Skating Carhop
  • Complete Skating Carhop training requirements
  • Perform duties while on roller skates
  • Perform other job-related duties as assigned or required

Job Criteria

Experience

Entry Level (1-2 years)


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