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Carhop/ Skating Carhop (server)

Job Overview

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Employment Type

Part-time
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible scheduling
Retirement plan options

Job Description

The hiring establishment is a dynamic restaurant that specializes in providing a unique and engaging dining experience to its guests. Known for a combination of fast, friendly service and quality food offerings, this restaurant emphasizes customer satisfaction and operational excellence. The environment is fast-paced and vibrant, designed to keep both employees and customers energetic and engaged throughout every shift. This company has established itself as a community favorite by consistently delivering excellent service and maintaining high standards in both food quality and hospitality. The restaurant employs individuals who are passionate about customer service and delivering timely service while ensuring that all health and safety regulations are strictly observed.

The role being offered is that of a Carhop, a key position responsible for serving product directly to guests. In this role, you will act as the face of the establishment, delivering food orders promptly and courteously while maintaining the highest standards of quality and presentation. Carhops are expected to manage trays weighing up to 25 pounds with care and balance, navigate the dining area efficiently, and provide a friendly, quick, and polite service to each guest. The position requires excellent interpersonal skills to promptly respond to guest needs and resolve any complaints or issues by escalating them to the Manager on Duty.

In addition to serving, Carhops assist with payment processing, ensuring accurate and efficient handling of cash and change. The daily responsibilities also include cleaning and sanitation duties, which are critical to maintaining a safe and hygienic environment. These duties encompass sweeping, mopping, washing dishes, sanitizing food preparation areas, and properly disposing of waste. This role requires regular attendance, flexibility to work irregular hours including nights, weekends, and holidays, and the ability to maintain a positive and professional attitude throughout the shift.

There is also an opportunity for Carhops to participate in skating carhop training, where employees perform their duties while on roller skates, delivering an added element of skill and entertainment to the service experience. This requires additional training and the ability to safely manage all responsibilities while skating. Overall, the Carhop position is essential to creating a memorable customer experience, supporting the operational needs of the restaurant, and upholding the company’s commitment to quality and service excellence.

Job Requirements

  • Must be able to stand, bend, reach, move, stoop, stretch, lift, and skate (for Skating Carhops) continuously in a restaurant environment
  • Must be able to carry and balance trays weighing up to 25 pounds
  • Must be able to move and stock food weighing up to 50 pounds
  • Ability to work irregular hours including nights, weekends, and holidays
  • Must be able to handle exposure to varying temperatures including heat, cold, and outdoor weather conditions
  • Regular attendance
  • Ability to provide friendly and prompt service
  • Must comply with all company policies and procedures

Job Qualifications

  • General restaurant or retail knowledge
  • Basic math and reading skills
  • Effective verbal and written communication skills
  • Ability to follow directions
  • Customer service and multi-tasking skills

Job Duties

  • Ensure that product meets operational, quality, and appearance standards before being delivered to guests
  • Deliver product to guests by carrying and balancing a tray weighing up to 25 pounds
  • Provide friendly, quick, and polite service to guests
  • Promptly respond to guest requests
  • Report customer complaints/issues to MOD
  • Assist guest with payment
  • Make accurate change quickly and efficiently
  • Clear trays and trash from guests' vehicles, patio, drive-thru, and parking lot
  • Comply with all company policies, procedures, and operational standards
  • Perform regular cleaning and sanitation duties including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease
  • Regular attendance
  • Report employee complaints/issues to MOD
  • Move and stock food product weighing up to 50 pounds
  • Skating Carhop
  • Complete Skating Carhop training requirements
  • Perform duties while on roller skates
  • Perform other job-related duties as assigned or required

Job Criteria

Experience

Entry Level (1-2 years)


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