Cargo Services Agent

Horizon Air, a subsidiary of Alaska Airlines, is a reputable regional airline known for its commitment to providing safe, reliable, and customer-focused air travel services. Operating primarily in the Pacific Northwest and Alaska, Horizon Air plays a vital role in connecting smaller communities with larger hubs, facilitating both passenger travel and cargo transportation. The company prides itself on fostering an inclusive and collaborative work environment where team members are encouraged to grow their careers while delivering excellence in service. Horizon Air is part of the Alaska Airlines Group, which emphasizes professional development, competitive compensation, and comprehensive benefits for its employees.

The Cargo Service Agent position at Horizon Air is an essential role within the airport operations team, particularly focused on handling air cargo logistics in a warehouse setting. This role is designed for individuals who enjoy dynamic work environments and are committed to delivering outstanding service to customers. Cargo Service Agents assist customers with their cargo shipping needs, manage air cargo transactions, complete cargo bookings, prepare airway bills, and perform security screenings necessary to maintain compliance with aviation regulations. Working within the cargo building, agents receive and distribute airfreight, equipment, mail, and other products, utilizing various manual and computerized tools such as carts, pallets, dollies, hand trucks, and forklifts.

The position requires the ability to multitask efficiently in a fast-paced environment, prioritize customer service, and maintain high safety standards. Candidates must be physically capable of lifting heavy loads, standing for extended periods, and performing several physical movements such as bending, squatting, stooping, reaching, and grasping. The Cargo Service Agent must also have strong communication skills, be detail-oriented, and demonstrate reliability through compliance with scheduling demands that include nights, weekends, and holidays.

Horizon Air offers a competitive starting rate of $18.54 per hour for this full-time role, alongside a generous total rewards package. Employees enjoy benefits such as free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air, comprehensive medical, dental, and vision insurance plans, as well as a robust 401k match program. Additional perks include quarterly and annual bonus opportunities and generous paid time off during holidays. The airline values diversity and equal opportunity in employment, ensuring all qualified applicants are considered without regard to legally protected categories. Safety, integrity, kindness, and performance are core values that Horizon Air expects its team members to embody in every aspect of their work. This role represents an excellent opportunity to contribute to a growing airline and develop a career in the aviation industry with ample support for professional growth and development.