Aware Inc. logo

Care Navigator - FACT (Missoula, MT)

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Exact $17.67
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Work Schedule

Standard Hours
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Benefits

Annual Raises
Tuition advancement program
Health Insurance
Dental/Vision Insurance
401(k) with Company Match
Life insurance
wellness programs
Generous Paid Time Off

Job Description

AWARE is a dedicated organization committed to providing high-quality care and support services to individuals and families in the community. As a leader in the social services sector, AWARE focuses on fostering personal growth, enhancing healthy family dynamics, and nurturing positive relationships among the adults, children, and families it serves. The organization is known for its compassionate culture of care, where every team member is fully engaged and committed to offering unconditional support to those in need. By creating a supportive and inclusive environment, AWARE ensures that all employees feel valued and respected, promoting a strong sense of community both within the organization and in the broader network of clients and partners it serves.

AWARE is currently seeking a dedicated Care Navigator to join its team. This role is integral to the success of the organization’s mission, as it involves supporting clients in overcoming barriers to care and ensuring they can fully participate in services designed to improve their lives. The Care Navigator will be responsible for building meaningful and nurturing relationships with clients and their families, using a strong understanding of healthy family dynamics, conflict resolution, interpersonal skills, and child development. The position requires excellent communication abilities, professionalism, and a compassionate approach that aligns with AWARE’s core values.

The role includes coordinating appointments, assisting clients with logistic challenges such as transportation or childcare, and addressing insurance concerns to facilitate access to services. The Care Navigator will also collaborate closely with other service teams and community organizations to ensure seamless support and intervention for clients. This position offers a competitive hourly wage of $17.67 and provides opportunities for professional growth within an organization known for its comprehensive benefits and supportive work culture.

By joining AWARE, employees become part of a team that prioritizes not just the well-being of clients but also the personal and professional development of its staff. The organization’s commitment to equity and inclusion makes it an ideal workplace for anyone passionate about making a meaningful difference in their community. AWARE’s Care Navigators play a crucial role in creating pathways to improved health, stability, and personal success for individuals and families, making this position a rewarding and impactful career choice.

Job Requirements

  • high school diploma or equivalent
  • sensitivity to cultural differences among the organization's service population and staff
  • ability to work in partnership with other team members
  • good verbal and written communication skills
  • ability to manage time, set priorities, organize, and follow structured routines
  • commitment to uphold ethical and professional standards of social work practice
  • bachelor's degree in business, social work, human services, or related field preferred, or eight years of related employment experience
  • excellent interpersonal and communication skills
  • demonstrated ability to build and maintain relationships with diverse populations including government officials, healthcare providers, and community organizations

Job Qualifications

  • possess sensitivity to cultural differences among the organization's service population and staff
  • ability to work in partnership with other team members
  • demonstrate good verbal and written communication skills
  • ability to manage time, set priorities, organize, and follow structured routines
  • commitment to uphold ethical and professional standards of social work practice
  • bachelor's degree in business, social work, human services, or related field preferred, or eight years of related employment experience
  • excellent interpersonal and communication skills
  • demonstrated ability to build and maintain relationships with diverse populations including government officials, healthcare providers, and community organizations
  • other combinations of education and experience may be considered

Job Duties

  • possess a good understanding of healthy family dynamics, conflict resolution, problem solving, interpersonal relationship skills and child development, as well as professional office practices
  • relate positively to families needing support services and establish nurturing, positive relationships
  • contact clients over the phone to assist in setting up appointments or deliver appointment reminders
  • provide navigation for clients by addressing logistic barriers, scheduling complications, childcare needs, etc., that prevent clients from attending appointments
  • address relevant insurance concerns or issues by connecting patients with appropriate resources and team members
  • document every intervention into the appropriate electronic medical record
  • develop and maintain a strong working relationship with service teams
  • answer phones, receive and direct visitors, maintain a filing system, compile data and prepare reports, assist in coordinating appointments and activities with other service lines, agencies, individuals, and organizations
  • develop and maintain relationships among clients, families, caregivers, and colleagues

Job Criteria

Experience

Mid Level (3-7 years)


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