Care Manager - LP (Cherokee County, NC)

Vaya Health is a managed care organization dedicated to providing comprehensive behavioral health services in North Carolina. Established with a mission to improve the well-being of individuals with mental health, substance use, intellectual/developmental disability, traumatic brain injury, and physical health needs, Vaya Health focuses on delivering integrated care that emphasizes whole-person health. As a trusted partner in the North Carolina health care system, Vaya Health collaborates with various health providers, community organizations, and stakeholders to ensure members receive timely and effective care. By embracing person-centered planning and evidence-based practices, the organization aims to enhance health outcomes, promote recovery, and improve quality of life for the diverse population it serves.

The position available is for a Care Manager Licensed Professional (Care Manager - LP) working remotely but requiring residency in or near Cherokee County, North Carolina, or within 40 miles of the NC border to facilitate necessary in-person visits and travel. The Care Manager - LP plays a vital role in providing proactive intervention and coordination of care to eligible Vaya Health members. This position is responsible for conducting comprehensive assessments, collaborating with multidisciplinary care teams, and ensuring appropriate services and support are accessible to members across various health domains such as mental health, substance use, intellectual/developmental disabilities, physical health, pharmacy, long-term services, and other unmet health-related needs.

Care Managers utilize their licensed clinical knowledge to assess member needs, formulate individualized care plans with input from members and care teams, and provide clinical consultation and recommendations for appropriate interventions. The role involves conducting health risk assessments that address biopsychosocial factors, reviewing medication lists to promote continuity of care, facilitating care transitions from hospitals and residential facilities, and diverting institutional placements when possible. Frequent collaboration with Vaya staff, community providers, caregivers, and natural supports is essential to help members achieve their health goals and maintain stability in their communities.

This mobile role requires travel within the service area and working in various locations, including members' home communities. The Care Manager - LP ensures compliance with HIPAA regulations, maintains detailed documentation in Vaya’s administrative health record system, and participates in care team meetings and interdisciplinary collaboration. In addition to clinical duties, the Care Manager supports population health management, prevention programs, and educational initiatives to empower members and families. The position requires advanced problem-solving skills, the ability to navigate complex clinical scenarios, and to engage with diverse populations compassionately and effectively.

Candidates for this role must meet North Carolina residency requirements and hold valid professional licensure, such as Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), Licensed Clinical Mental Health Counselor (LCMHC), or other approved licenses. This ensures the individual can operate within a multi-disciplinary framework and provide clinical assessments, care planning, and advocacy effectively. The position offers a dynamic work environment where licensed professionals drive positive outcomes for individuals facing behavioral health challenges while promoting an integrated and whole-person approach to care. Salary varies based on qualifications and experience, and this is an exempt position not eligible for overtime compensation.

Vaya Health values ongoing professional development and expects incumbents to maintain training proficiencies in tailored care management skills, trauma-informed care, community integration, motivational interviewing, and Medicaid program requirements. The organization strives to foster an inclusive and respectful work culture where collaboration, clinical excellence, and innovation are prioritized to meet members' needs. If you are a compassionate licensed professional dedicated to improving lives through coordinated care management and capable of adapting in a fast-changing health environment, this role provides an excellent opportunity to make a meaningful impact in rural North Carolina communities.