Care Manager/ Care Navigator

Master Care, Inc. is a distinguished Managed Services Organization (MSO) dedicated exclusively to bridging the gap between medical and non-medical services under California's innovative CalAIM program. As a specialized organization, Master Care offers services that include Enhanced Care Management, Housing Navigation, and Nursing Facility Transition, targeting holistic patient well-being. Through collaboration with various providers, Master Care focuses on integrating comprehensive care that addresses the physical, behavioral, social, environmental, and financial aspects of patients' lives to achieve optimal health outcomes. The company is committed to delivering person-centered services that respect the individual goals, values, and beliefs of each patient, especially within the elderly population and those needing complex care coordination.

The role of Care Navigator at Master Care is a pivotal position designed to provide non-clinical care management to patients, utilizing the "Master Care Plan." This plan serves as a comprehensive roadmap crafted to ensure that each patient's diverse needs are met effectively. Working within the assigned regions, primarily Stanislaus County, Care Navigators serve patients both in-person and remotely to facilitate the delivery of seamless and integrated care. This role involves establishing and maintaining close connections with local medical and non-medical providers to foster collaboration, promote services, and develop referral networks that benefit patients and support company objectives.

Care Navigators are responsible for conducting thorough comprehensive assessments of patients within Enhanced Care Management and Community Supports programs. They develop and implement personalized care plans that align with patients' wishes and health goals, aiming to enhance their overall well-being. This position demands a compassionate, professional, and proactive individual who can effectively coordinate complex care activities and communicate seamlessly with patients, families, providers, and internal teams. The ability to anticipate challenges and provide innovative solutions is essential along with strong leadership and customer service skills.

In addition to direct patient interaction, Care Navigators at Master Care contribute to provider relations by conducting outreach, education sessions, and promotions to ensure program awareness and success. The position requires proficiency with technology, excellent oral and written communication skills, punctuality, organization, and efficiency. Physical demands include the ability to sit or stand for extended periods, navigate stairs, bend, reach, lift or push a minimum of 10 lbs, and travel within the designated territory.

This is a compensated position with starting pay ranging from $25 to $28 per hour, along with incentives, medical, dental, vision, life insurance, 401K retirement plan, paid time off, and reimbursement for all business mileage and expenses. Joining Master Care as a Care Navigator provides a unique opportunity to make a meaningful impact in the community by supporting vulnerable populations through innovative care management and integrated service delivery.