Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career Development
Bonuses
Job Description
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors across America. With a unique approach focused on improving the health and well-being of the populations served, ChenMed prides itself on rescuing seniors from inadequate healthcare through personalized, comprehensive primary care. The company is rapidly expanding and is committed to a culture that values innovation, entrepreneurship, kindness, and joy. Employees at ChenMed enjoy comprehensive benefits, competitive pay, career advancement opportunities, and a great work-life balance, all anchored by a deep mission to change lives every day.
The Care Facilitator role at ChenMed is a pivotal position serving as one of the first points of contact between the patient and the ChenMed family. This role is designed for individuals with a strong commitment to superior customer service who can act as effective patient advocates. The Care Facilitator plays an essential administrative and secretarial role, responsible for checking patients in and out of the medical clinic, supporting scheduling duties, and maintaining the organization of patient information and clinic operations. They are expected to build trusting relationships with patients through exceptional service and effective communication.
The Care Facilitator’s duties are diverse and meaningful, including greeting patients, managing appointment schedules for primary care physicians (PCPs) and specialists, verifying patient insurance, and ensuring accurate documentation in electronic medical records (EMR) systems. This role also involves proactive patient engagement tasks such as conducting "love" calls and sending birthday and greeting cards to commemorate special events, enhancing the personalized care experience. The Care Facilitator manages logistical aspects like transportation coordination for patients, including ridesharing services and medication deliveries while supporting clinical operations by providing visibility for HEDIS needs and hospitalizations.
Applicants for this role should have a high school diploma or equivalent, with a preference for graduates of nationally accredited Medical Assistant programs. Previous experience of at least one year in a medical clinic or a similar environment is required, and basic knowledge of medical insurance and EMR systems is essential. The ability to operate office technology and software, strong communication skills, attention to detail, professionalism, and a positive attitude are important qualities. Flexibility to work evenings, weekends, or holidays and willingness to travel locally up to 10% is needed.
Compensation for this hourly position ranges from $14.30 to $20.42, depending on experience and geographic location. In addition to base pay, employees may be eligible for bonuses or commissions. ChenMed offers a comprehensive benefits package designed to support the health and well-being of its employees, making it an attractive workplace for those looking to build careers in healthcare administration. Join ChenMed to be part of a team making a tangible difference in the lives of seniors every day, while enjoying opportunities for personal and professional growth.
The Care Facilitator role at ChenMed is a pivotal position serving as one of the first points of contact between the patient and the ChenMed family. This role is designed for individuals with a strong commitment to superior customer service who can act as effective patient advocates. The Care Facilitator plays an essential administrative and secretarial role, responsible for checking patients in and out of the medical clinic, supporting scheduling duties, and maintaining the organization of patient information and clinic operations. They are expected to build trusting relationships with patients through exceptional service and effective communication.
The Care Facilitator’s duties are diverse and meaningful, including greeting patients, managing appointment schedules for primary care physicians (PCPs) and specialists, verifying patient insurance, and ensuring accurate documentation in electronic medical records (EMR) systems. This role also involves proactive patient engagement tasks such as conducting "love" calls and sending birthday and greeting cards to commemorate special events, enhancing the personalized care experience. The Care Facilitator manages logistical aspects like transportation coordination for patients, including ridesharing services and medication deliveries while supporting clinical operations by providing visibility for HEDIS needs and hospitalizations.
Applicants for this role should have a high school diploma or equivalent, with a preference for graduates of nationally accredited Medical Assistant programs. Previous experience of at least one year in a medical clinic or a similar environment is required, and basic knowledge of medical insurance and EMR systems is essential. The ability to operate office technology and software, strong communication skills, attention to detail, professionalism, and a positive attitude are important qualities. Flexibility to work evenings, weekends, or holidays and willingness to travel locally up to 10% is needed.
Compensation for this hourly position ranges from $14.30 to $20.42, depending on experience and geographic location. In addition to base pay, employees may be eligible for bonuses or commissions. ChenMed offers a comprehensive benefits package designed to support the health and well-being of its employees, making it an attractive workplace for those looking to build careers in healthcare administration. Join ChenMed to be part of a team making a tangible difference in the lives of seniors every day, while enjoying opportunities for personal and professional growth.
Job Requirements
- High school diploma or equivalent
- minimum of 1 year of work experience in a medical clinic or similar environment
- knowledge of medical insurance
- knowledge of electronic medical record (EMR) systems
- ability to operate phones, personal computers and basic IT systems
- strong communication and listening skills
- detail oriented with accuracy in reports and data
- professional and courteous manner
- positive attitude
- proficiency in Microsoft Office Suite
- ability and willingness to travel locally and regionally up to 10% of the time
- flexibility to work evening, weekends and holidays as needed
- spoken and written fluency in English.
Job Qualifications
- High school diploma or equivalent
- graduation from a nationally accredited Medical Assistant program preferred
- minimum of 1 year work experience in a medical clinic or similar environment
- knowledge of medical insurance
- knowledge of electronic medical record (EMR) systems
- proficiency in Microsoft Office Suite including Excel, Word, and Outlook
- strong verbal and written communication skills
- exceptional customer service skills
- detail oriented
- professional and courteous communication
- positive and professional attitude
- ability and willingness to travel locally and regionally up to 10% of the time
- flexibility to work evenings, weekends, and holidays
- spoken and written fluency in English
- BLS for Healthcare Providers preferred
- knowledge of ChenMed medical products, services, standards, policies and procedures.
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- conducts lobby checks to ensure organization and cleanliness
- serves as the gatekeeper for PCP and specialist schedules including ensuring top 40 patients are scheduled every 13 days
- utilizes computer equipment and programs to add new patient information, print relevant forms, schedule appointments, respond to emails and generate new patient packets
- conducts "love" calls and mails birthday and greeting cards to patients
- answers telephones, takes detailed and accurate messages, and directs messages appropriately
- communicates information about ChenMed clinical personnel to patients
- verifies patient insurance and collects necessary copays
- assists with scheduling follow-up and in-house specialist referral appointments
- escorts patients to exam rooms and ensures their comfort
- acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- reports on hospitalizations including HITS census and ENS Ping
- presents patients with customer service surveys during check out and escalates for service recovery if needed
- participates in daily and weekly huddles to provide details on patients
- regulates and monitors transportation including driver’s lists, medication and grocery deliveries, driver behavior, and coordinating Uber/Lyft rides for patients
- maintains confidentiality of patients’ personal information
- reviews patient appointment information for completeness and accuracy
- transmits correspondence by mail, email or fax
- performs other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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