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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $14.30 - $20.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Career Development
Bonuses
Job Description
ChenMed is a family-owned and physician-led healthcare organization dedicated to transforming healthcare for seniors across America. With a unique approach focused on improving the health and well-being of the populations served, ChenMed prides itself on rescuing seniors from inadequate healthcare through personalized, comprehensive primary care. The company is rapidly expanding and is committed to a culture that values innovation, entrepreneurship, kindness, and joy. Employees at ChenMed enjoy comprehensive benefits, competitive pay, career advancement opportunities, and a great work-life balance, all anchored by a deep mission to change lives every day.
The Care Facilitator role at ChenMed is a pivotal pos... Show More
The Care Facilitator role at ChenMed is a pivotal pos... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 1 year of work experience in a medical clinic or similar environment
- knowledge of medical insurance
- knowledge of electronic medical record (EMR) systems
- ability to operate phones, personal computers and basic IT systems
- strong communication and listening skills
- detail oriented with accuracy in reports and data
- professional and courteous manner
- positive attitude
- proficiency in Microsoft Office Suite
- ability and willingness to travel locally and regionally up to 10% of the time
- flexibility to work evening, weekends and holidays as needed
- spoken and written fluency in English.
Job Qualifications
- High school diploma or equivalent
- graduation from a nationally accredited Medical Assistant program preferred
- minimum of 1 year work experience in a medical clinic or similar environment
- knowledge of medical insurance
- knowledge of electronic medical record (EMR) systems
- proficiency in Microsoft Office Suite including Excel, Word, and Outlook
- strong verbal and written communication skills
- exceptional customer service skills
- detail oriented
- professional and courteous communication
- positive and professional attitude
- ability and willingness to travel locally and regionally up to 10% of the time
- flexibility to work evenings, weekends, and holidays
- spoken and written fluency in English
- BLS for Healthcare Providers preferred
- knowledge of ChenMed medical products, services, standards, policies and procedures.
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- conducts lobby checks to ensure organization and cleanliness
- serves as the gatekeeper for PCP and specialist schedules including ensuring top 40 patients are scheduled every 13 days
- utilizes computer equipment and programs to add new patient information, print relevant forms, schedule appointments, respond to emails and generate new patient packets
- conducts "love" calls and mails birthday and greeting cards to patients
- answers telephones, takes detailed and accurate messages, and directs messages appropriately
- communicates information about ChenMed clinical personnel to patients
- verifies patient insurance and collects necessary copays
- assists with scheduling follow-up and in-house specialist referral appointments
- escorts patients to exam rooms and ensures their comfort
- acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- reports on hospitalizations including HITS census and ENS Ping
- presents patients with customer service surveys during check out and escalates for service recovery if needed
- participates in daily and weekly huddles to provide details on patients
- regulates and monitors transportation including driver’s lists, medication and grocery deliveries, driver behavior, and coordinating Uber/Lyft rides for patients
- maintains confidentiality of patients’ personal information
- reviews patient appointment information for completeness and accuracy
- transmits correspondence by mail, email or fax
- performs other duties as assigned.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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