Care Coordinator (Medical Receptionist/PSR)

ProActive Physical Therapy Specialists is an esteemed member of the Confluent Health family, a dedicated healthcare organization known for providing exceptional physical therapy services. As a part of Confluent Health, ProActive Physical Therapy Specialists uphold a commitment to patient-centered care, employing innovative treatment techniques to support patient recovery and enhance quality of life. Confluent Health and its affiliates are recognized as equal opportunity employers, fostering an inclusive workplace that values diversity and offers support to its employees across all levels. Their mission centers on delivering compassionate and effective physical therapy through a collaborative, patient-first approach, supported by a team of skilled professionals and outstanding administrative staff.

We are currently seeking a highly motivated Full-Time Front Desk Medical Receptionist to join our team at ProActive Physical Therapy Specialists. This crucial role involves managing multiple front desk responsibilities in a fast-paced clinical environment, ensuring that patient experiences are efficient, welcoming, and professional from the moment they enter the facility. The position offers a competitive hourly wage of $22, with a schedule set Monday through Friday, totaling 40 hours each week. Additionally, a $1,000 retention bonus is provided after one year of service as a recognition of dedication and contribution to the organization.

The Front Desk Medical Receptionist will be the frontline representative of the clinic, handling key administrative tasks such as patient check-in and check-out, appointment scheduling, insurance verifications, and payment collections. Maintaining accuracy and privacy when managing electronic medical records (EMR) and patient documentation is an integral part of the daily routine. Exceptional customer service skills and a courteous demeanor are required to foster a comfortable and respectful environment for patients, upholding all health privacy regulations including HIPAA compliance.

This role supports not only the operational efficiency of the clinic but also helps build lasting relationships between patients and the healthcare team by providing a seamless and supportive experience from the outset. Being adept at multitasking and communicating effectively with patients, staff, and insurance representatives is essential. The candidate will thrive in a healthcare setting that values teamwork, integrity, and a commitment to excellence.