Care Coordinator (Medical Receptionist/PSR)

BreakThrough Physical Therapy, a proud member of the Confluent Health family, is an innovative and patient-centered healthcare provider specializing in physical therapy services. Located in Fayetteville, NC, our dedicated team strives to promote healing, rehabilitation, and overall wellness by providing personalized care and cutting-edge treatment options. As part of Confluent Health, we are committed to fostering a dynamic and inclusive healthcare environment where staff and patients alike can thrive. Our Fayetteville clinic is known for its welcoming atmosphere, expert clinicians, and commitment to excellence in patient care.

We are currently seeking a friendly, organized, and patient-focused Front Desk Medical Receptionist (Front Office Assistant) to join our team on a part-time basis. This role is perfectly suited for individuals who love working with people and enjoy engaging with patients in a fast-paced healthcare setting. The Front Desk Medical Receptionist plays a critical role in ensuring smooth day-to-day operations at our Fayetteville clinic by managing front desk activities, supporting patient access to care, and providing exceptional customer service.

The position offers a competitive pay rate of $15 per hour and requires approximately 20 hours per week. The scheduled work hours are Monday through Thursday from 1 pm to 6 pm and Friday from 11:30 am to 4:30 pm. The individual in this role will be at the forefront of patient interaction, managing tasks such as appointment scheduling, patient check-in and check-out, referral coordination, insurance verification, and payment collection. This position requires a high degree of professionalism, attention to detail, and a warm, helpful demeanor.

An essential aspect of this position is maintaining accurate and updated patient records in the Electronic Medical Records (EMR) system while adhering to HIPAA compliance standards to protect patient confidentiality. The Front Desk Medical Receptionist also handles communication by answering phone calls courteously, assisting patients with their inquiries, and ensuring a welcoming healthcare environment that facilitates trust and positive experiences.

This opportunity is ideal for those with basic office and customer service skills and a genuine interest in healthcare administration. While prior experience in a similar role is desired, it is not mandatory, allowing motivated candidates eager to learn and grow within the healthcare field to thrive. BreakThrough Physical Therapy and Confluent Health emphasize diversity and inclusion, making this a supportive workplace where employees are valued for their unique contributions.

By joining our team, you become part of a forward-thinking healthcare organization that values high-quality patient care, operational excellence, and an environment where your efforts make a meaningful difference in people’s lives. If you are looking for a part-time role that blends customer service, administrative responsibilities, and healthcare support in a respected physical therapy clinic, this Front Desk Medical Receptionist position in Fayetteville is an excellent fit.