Care Coordinator (Medical Receptionist/PSR)

ProActive Physical Therapy Specialists, a proud member of the Confluent Health family, is a leading provider of physical therapy and rehabilitative services. Known for its patient-centered approach and commitment to delivering high-quality care, ProActive Physical Therapy Specialists serves a diverse community seeking advanced therapeutic techniques to improve health and wellness. The organization operates with a philosophy geared toward proactive care, helping patients recover from injuries, manage chronic conditions, and regain optimal function through personalized treatment plans. As part of Confluent Health, the company benefits from a larger network of healthcare professionals and resources, promoting an integrated approach to patient wellness. The culture at ProActive Physical Therapy emphasizes respect, collaboration, and continuous improvement, fostering an environment where both patients and employees can thrive. The organization values the contributions of every team member and offers a supportive employment experience that encourages professional development and work-life balance.

This exciting opportunity is for a Full Time Front Desk Medical Receptionist to join the ProActive Physical Therapy Specialists team. The role is pivotal in ensuring smooth day-to-day operations at the front desk, serving as the first point of contact for patients and visitors. The receptionist is responsible for managing patient check-in and check-out processes, scheduling appointments, handling insurance verification and authorizations, and maintaining accurate and up-to-date patient records within the Electronic Medical Records (EMR) system. This role requires a person who can deliver excellent customer service in a fast-paced healthcare setting while adhering to strict confidentiality and HIPAA compliance. The position is full-time with a Monday through Friday schedule, offering approximately 40 hours per week and a competitive salary range of $19 to $21 per hour. In addition to a rewarding work environment, employees at ProActive Physical Therapy receive a comprehensive benefits package including medical, dental, and vision insurance, short-term and long-term disability insurance, generous paid time off, 401(k) employer matching, free life insurance, parental perks, and other employee-centric supports. This role is ideal for those seeking a stable, healthcare-oriented career where they can contribute positively to patient experiences and the efficient functioning of a respected physical therapy practice.