Care Coordinator (Medical Receptionist/PSR)

BreakThrough Physical Therapy, a proud member of the Confluent Health family, is actively seeking a dedicated Full-Time Front Desk Medical Receptionist to join their healthcare team. This position offers a crucial role in ensuring the smooth and efficient operation of the front desk within a patient-centered physical therapy setting. BreakThrough Physical Therapy is recognized for its commitment to providing high-quality rehabilitative services and supporting patient recovery through a compassionate and professional environment. As part of the Confluent Health network, BreakThrough Physical Therapy benefits from a larger organization dedicated to health innovation, quality care, and inclusive workplace practices.

The Front Desk Medical Receptionist at BreakThrough Physical Therapy will have the unique opportunity to be the welcoming face of the clinic, managing a variety of essential administrative and customer service duties. This role is vital in fostering positive patient experiences, from the initial greeting and check-in process to appointment scheduling and insurance verification. Employees in this position benefit from a competitive hourly wage ranging between 15 and 17 dollars, dependent on their prior experience, and a work schedule that spans 30 to 32 hours weekly, primarily Monday through Friday from 8:00 AM to 6:00 PM, including one shortened day. This schedule is designed to promote work-life balance while maintaining comprehensive support for patients.

As part of their commitment to employee wellness, BreakThrough Physical Therapy under the Confluent Health umbrella offers an employee-centric work culture that prioritizes competitive salary and comprehensive benefits. This includes access to medical, dental, and vision insurance plans, short-term and long-term disability insurance, and life insurance offered at no cost to the employee. Additionally, generous paid time off policies are available to support personal and family needs, along with a 401(k) plan featuring employer matching to aid with long-term financial planning. Parental benefits and other supportive perks underscore the organization's dedication to its employees' diverse life stages and needs.

Those in this role will be responsible for managing all front desk operations, including patient check-in and check-out processes, appointment scheduling, and referral coordination. Handling insurance verifications, processing prior authorizations, and collecting payments are also essential functions that support accurate billing and facilitate smooth patient access to care. Maintaining patient confidentiality and compliance with HIPAA regulations is paramount, as is the maintenance and accurate updating of patient records within the Electronic Medical Records (EMR) system. The receptionist will also serve as the primary point of contact for phone inquiries, providing courteous, professional, and efficient service to all patients and visitors.

The ideal candidate for this position possesses a high school diploma or GED, basic office skills including customer service proficiency, and preferably, previous experience in a medical office environment. The role demands attention to detail, excellent communication skills, and the ability to work collaboratively within a team dedicated to healthcare excellence. BreakThrough Physical Therapy and Confluent Health uphold a strong commitment to diversity and equal opportunity employment and are dedicated to providing accommodations for applicants with disabilities. This inclusive workplace culture fosters respect, integrity, and excellence, making it a rewarding environment for individuals passionate about contributing to patient health and organizational success.