Care Coordinator (Medical Receptionist/PSR)

ProActive Physical Therapy Specialists is a distinguished member of the Confluent Health family, recognized for delivering specialized physical therapy services aimed at enhancing patient mobility and wellness. As part of a larger, integrated healthcare network, ProActive Physical Therapy Specialists blend advanced techniques with personalized care, helping patients recover from injuries, manage chronic pain, and improve their overall physical function. The organization is committed to creating a patient-centered environment and maintaining high standards of clinical excellence. By joining ProActive Physical Therapy Specialists, employees become part of a dynamic, supportive team that prioritizes both patient outcomes and employee well-being.

We are currently seeking a dedicated Full Time Front Desk Medical Receptionist to join our vibrant team. This role is a vital entry point for patients, requiring a professional who can manage front desk operations efficiently while delivering outstanding customer service. The position offers a competitive hourly wage of approximately $19 to $21 and operates on a Monday through Friday schedule, totaling 40 hours per week. The Front Desk Medical Receptionist will be responsible for managing patient check-ins and check-outs, coordinating appointments, and handling referral processes. They will also verify insurance coverage, process necessary authorizations, and handle payment collections to support accurate billing and ensure seamless access to care. Maintaining accuracy and confidentiality in patient records through diligent use of the Electronic Medical Records (EMR) system is another critical aspect of the role. The successful candidate must be adept at answering phone calls in a courteous and professional manner while strictly adhering to HIPAA compliance guidelines, fostering a welcoming and secure healthcare environment. This role embodies a blend of administrative skills and compassionate patient interaction, making it ideal for those who thrive in a healthcare setting focused on quality and service excellence. Working within ProActive Physical Therapy Specialists means being supported by a company culture that values employee welfare, offers robust benefits, and invests in professional growth.