Care Coordinator

San Antonio, TX, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $18.00 - $24.00

Benefits

Health Insurance

Paid Time Off

Employee training programs

supportive work environment

flexible scheduling

Job Description

Legacy Homecare LA is a reputable home care company dedicated to providing exceptional care services to clients in the comfort of their own homes. This company specializes in matching clients with compassionate caregivers whose skills, experience, and personalities align with the unique needs and preferences of each individual. Legacy Homecare LA operates with a strong commitment to quality, empathy, and personalized care that enhances the well-being and independence of those they serve. The company fosters a supportive and inclusive work environment that values diversity and ensures all employees and clients feel respected and valued.\n\nThe role of Care Coordinator at Legacy... Show More

Job Requirements

must reside in the state of texas
must be able to start work at 11am 12pm or 1pm
must have bachelor's degree
must possess excellent communication skills
must have strong organizational skills
must be able to work in high stress situations
must be available for on-call duties 2-3 times per week

Job Qualifications

bachelor's degree required
strong ability to work with database systems and calendar management
experience with scheduling billing systems wellsky is a plus
experience with customer service in high stress situations
ability to handle client and employee customer service issues in a calm empathetic manner
excellent verbal and written communication skills
a creative problem-solver and critical-thinker that is inspired by thinking outside of the box
ability to multi-task successfully and possesses excellent organizational skills with the ability to prioritize tasks effectively and complete them within designated timeframes
pleasant phone manner and demeanor
prior home care or scheduling experience preferred but not required
experience working in luxury hospitality is a plus

Job Duties

responsible for scheduling caregivers for clients and coordination of home care services for clients providing excellent customer service
work in collaboration with registered nurse to ensure that client medical needs are met
set-up and maintain electronic clock-in platforms that are used to track caregiver schedules and train caregivers on how to use this application
track manage and communicate attendance related matters
validate any time off availability with the appropriate team members prior to approval
conduct electronic data entry tasks including reconciling billing payroll records and bill pay rates
coordinate and reconcile caregiver schedules to ensure coverage and communicate with head nurse
main point of contact for staff and clients escalates if necessary
experience with customer service in high stress situations ability to handle client and employee customer service issues in a calm empathetic manner
on call manage on-call 2-3 times per week including answering text message phone calls emails and handling emergency situations

Job Location

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